Customer Service Human Resources
Resume:
Vandalia, Ohio *5377
**************@*****.***
Education and Career Training:
Miami Valley Career Technology Center, Englewood, Ohio August 2020 - May 2022
Business Ownership
oEntrepreneurial Discovery and Business Development (including Business Plan creation)
oAccounting and Financial Management, Marketing Management (including product/service, promotion, pricing, market research, and media planning), Human Resources Management
oProject Management, Sales, Customer Relationship Management, and Leadership
oKnowledgeable Software: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Publisher), QuickBooks
oPresentation and leadership skills through teamwork and group projects
College Credits Earned
ACC 1100, Small Business Accounting
BIS 1120, Computer Concepts and Applications
MAN 1107, Business Foundations
MAN 2150, Management and Org. Behavior
BIS 1400, Customer Service
Vandalia-Butler High School, Vandalia, Ohio August 2018 - May 2020
General Studies
Work-Related Experience:
Teller, Daymet Credit Union, Moraine, Ohio April 2023- Current
Welcomed and greeted members with a positive attitude
Handled and counted cash and check transactions
Gained CU*Answers experience
Server, Little York Tavern, Vandalia, Ohio November 2022 – March 2023
Waited tables at great capacity and memorized orders
Handled customer service care with questions, calls and complaints
Worked diligently and calmly under high stress and pace environment
Hostess, Fricker’s Restaurant, Vandalia, Ohio August 2020 – October 2022
Accept cash and card payments from customers and balance with 100% accuracy.
Sanitize doors, bathrooms, and lottery machines to meet COVID-19 protocols.
Answer phones to take carry-out orders using a point-of-sale system.
Answer customer questions and resolve customer complaints.
Awards and Activities:
Business Professionals of America (BPA) Member August 2020 – May 2022
Butler track and field March 2019
Butler women's tennis August 2019
Contact this candidate