Customer service experience for over 26 years
Resume:
Shawntae Allen
Lancaster, CA ****4
(661) 899- 8134
***************@*****.***
Excellent organization skills.
Exemplary customer service skills.
Great at money management
Exceptional time management skills.
Superb attention to detail.
Acknowledged by doctors for commitment to performance excellence.
Experienced in conflict resolution and peer mediation.
Outstanding multi-tasking skills.
Excellent initiative.
Terrific follow-through.
Great with listening for what the customer needs.
Excellent with being a exemplary leader and going beyond and above for my clients.
Willing to help the clients within my power of authority.
Door Dash Delivery
Lancaster, CA
April 2015 – Current
Deliver food for multiple restaurants.
Kater Kleaning Service LLC - Lancaster, CA August 2019 - Current
Owner
●Residential Cleaning (Apartments/condos, Family homes, Moving in/out, Spring cleaning, After party/events)
●Commercial Cleaning (Offices, Restaurants, Showrooms, Medical offices, Classrooms, Vacation rentals, Beauty/Barber shops)
●Green Clean (No harmful chemicals, Safe for children and pets, Eco-friendly, No artificial fragrances, and No paper waste)
●Laundry, Organizational skills, Vacuum, Sweep, Mop, Wipe down all surfaces, Windows, Bathrooms, Removal of trash, Deep Cleaning Coivd-19, Dusting, Kitchens, and etc.
Medtronic -Northridge, CA February 2018 – June 2020 Assembler
● Train the individuals in the assigned areas for that specific product.
● Provide quality work for Diabetes customers devices and sensors.
● Certified in O-Rings (Enhanced, Enlite E3, VEO).
● Certified in Needles (Enhanced, Enlite E3).
● Certified in Patches (Enhanced, Enlite E3).
● Certified in Washing Needles (Enhanced, Enlite E3).
● Certified in Washing Pedestals (Enhanced, Enlite E3).
● Certified in Normalizing Needles (Enhanced, Enlite E3).
Cambrian Home Care -Long Beach, CA September 2013 – June 2020 Home Health Aid
● Provide direct in-home care for elderly and HIV/Aids patients.
● Schedule appointments and coordinate transportation for patients.
● Assist patients with monitoring their health, cooking, cleaning, running errands, and managing personal affairs.
Cedar Sinai Hospital - Los Angeles, CA December 2015 – May 2016 OR Scheduling / Billing
● Schedule surgeries for 45+ patients per day.
● Fax confirmed orders of surgeries to appropriate doctors’ offices; document the completion of all surgeries.
● Answer all incoming calls/emails and log pertinent information.
● Assist with billing for all cases.
Cedar Sinai Hospital - Los Angeles, CA March 2015 – December 2015 HID Cancer Center/ HID Scanning
● Answer all incoming phone calls.
● Upload patients’ paper charts into the new database.
● Use Epic systems to locate charts, record pertinent information, and purge them as needed before sending them to an off-site location.
Regal Medical Group – Northridge, CA September 2013 – December 2014 Office Coordinator
● Answer all incoming phone calls.
● Review patient demographics and insurance information in order to process and track referrals and complete other tasks.
● Acted as a liaison between Medical Director, Program Coordinator and patients via telephone, email, and/or in person.
● Assist Medical Director and Program Coordinator with a variety of tasks as needed.
Humana Cares Inc. - Saint Petersburg, FL June 2011 – July 2013 Referral Specialist
● Process and track all patient referrals.
● Request treatment authorizations; verify insurance benefits; schedule appointments.
● Assist with projects and meet strict deadlines in order to roll out new programs.
● Answer all incoming phone calls.
● Ensure patient insurance information and demographics are up to date.
All Medical Personnel Inc. - Tampa, FL June 2002 – July 2011 Medical Assistant/ Phlebotomist
● Process and track all patient referrals for patients.
● Request treatment authorization; verify insurance benefits; schedule surgeries for multiple departments.
● Collect payments, check patients in and out of the office.
● Assist Medical Director and Office Manager with various tasks as needed.
● Draw blood for 60 + patients.
● Give injections to geriatrics patients, children and all adults.
● Take patients to their rooms and get their vitals and chief complaint.
Quest Inc. – Tampa, FL March 2008 – March 2011 Direct Support Specialist
● Supervise employees and manage 3 houses, each with 6-10 clients and 6-10 employees. ● Care for special needs patients and supervise activities such as trips to theme parks and movie theaters.
● Ensure accurate employees’ paperwork.
DRG Phlebotomy Services -Tampa, FL January 2007 – January 2008 Phlebotomist
●Drew blood for 60+ patients per day, documented and transported specimens to hospitals.
●Put patients at ease with a compassionate, empathetic interaction style.
●Answer all incoming phone calls and manage patient flow.
Williams & Wines Phlebotomy Services- Spring Hill, FL August 2006 – May 2008 Phlebotomist
● Drew blood for 80+ patients per day, documented and transported specimens to hospitals or other locations in and out of town.
● Remain on call 24/7 for emergency patients’ specimens.
● Answer incoming phone calls and manage patient flow.
● Put patients at ease with a compassionate, empathetic interaction style.
Education
Associate of Arts: Business Administration
Strayer University – Tampa, FL
Medical Assistant / CNA / In home support provider
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