Systems Analyst Project Management

David Capelle

San Francisco Bay Area

********@************.*** linkedin.com/in/dctech

Summary

Think tech enthusiast with an Atlassian obsession (in the best way possible) I'm a results-oriented IT Manager and Technical Business Systems Analyst who thrives in Agile environments.

My superpowers?

Atlassian Jedi: Wield Jira, Confluence, and Agile like a pro (think Kanban boards that sing and sprints that finish on time).

Content Creator Extraordinaire: From photography to podcast setups, I can bring your ideas to life. # Testing Ninja: I can sniff out bugs in e-commerce websites, mobile apps, or anything you throw my way. Project Management Mastermind: Deadlines and budgets? Consider them slain.

Optimistic Problem Solver: I don't just see issues, I see opportunities to make things better.

Empirical Process Control Fanatic (yes, that's a thing!): Let's use data to make informed decisions and achieve epic wins.

Basically, I'm the guy who bridges the gap between IT and business, all while keeping things fun and efficient.

Experience

Sr Atlassian Consultant

Valiantys - Atlassian Platinum Solution Partner

Aug 2022 - June 2024 (1 year 10 months)

Cultivated Strong Client Relationships: Proactively identified customer pain points and delivered solutions that maximized their business value.

Atlassian Expertise: Developed custom Atlassian solutions tailored to specific client needs, increasing efficiency and productivity. Jira Software, Jira Service Management, Jira Work Management, Confluence, Apps, Groovy. Cloud Migrations, Cloud to Cloud Migration. Confluence Migration.

Technical Proficiency: Troubleshooted and resolved complex Atlassian instance issues, ensuring optimal performance for customers.

Exemplary Service: Consistently exceeded expectations by going the extra mile to provide exceptional customer support.

Relationship Builder: Established trust and fostered positive relationships, leading to successful customer onboarding.

Built AI GPT to help with translation and coding. Always overdeliver.

Trained customers on all Atlassian tools and other apps.

Project Management: Created PM projects in Jira, with Backlog, User Stories, Sprints and Roadmap to help and support all customers.

Sr Atlassian / Jira Admin - Factory Engineering and Software

Astra

Jul 2021 - Aug 2022 (1 year 2months) Managed all Atlassian things. Managed contractors.

Lead BI - Eazy BI - Domo. Supported 600+ users.

Developed Atlassian solutions for all teams.

Published BI on TV screens for the rockets, used Easy BI and Streamer.

Built all data related charts, burn down, burn up.

MBA, Jira SME, Confluence, Service Desk, Tech Business Analyst.

DCTech LLC

Jan 2003 - Aug 2021 (18 years 8 months)

Supporting Operations and Eng, for Open Guilds non-profit.

Subject Matter Expert using Atlassian, Jira, Jira Service Management, Confluence. Jira and Confluence trainer.

Deliver Jira projects customizations including complex workflows based on business requirements and Jira and Agile best practices. Custom Fields, Automated Issue creation, script runner, Dataplane, Portfolio, Looker and Aha!

Building Metrics and Analytics for the business needs and predictions. Setting up Jira, Confluence and Aha! Integration.

Complex JQL queries and Workflows. Supporting over 400 customers.

Service Planner.

Technical Business System Analyst. Trained with Jira Service Desk.

IT Solution finder, helping businesses to achieve goals faster and cheaper with usage of IT. Technology advisor for small and medium companies.

Not only fixing IT / Computers but making them faster (e.g ssd) and more efficient (cooling system). Cover Retail, Testing, QA, Accounting, eCom web sites via Software, Networking, Remote Network, VPN and multiple other effective and useful tools.

Data Backup and easy Recovery.

Customers: Apple Inc, WellsFargo, Riggs Distributing, The Gap, KQED

Audio/Video, Photography, Office setup.

Sustainable, Green and Local to the Bay Area.

Strategy Consultant IV - Atlassian suite

Wells Fargo

Nov 2019 - Aug 2020 (10 months)

•Consultant with Insight Global, on Atlassian tools with Wells Fargo, Data Management and Insights.

•Worked as BA Atlassian/Jira/Confluence Admin, setup Agile framework and methodology for the team, ran all scrum ceremonies, Jira/Confluence training for end-users, dashboards and reporting implementation, helping move to datacenter, followed Agile coach and Jira best practices.

•Improved BRD and BFD to help the team with the development process.

•Supported complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.

•Documented all systems, processes and changes.

•Provided ongoing support and configuration for Jira projects, workflows, screens, fields, permissions, Confluence Spaces and Templates and other administrative tasks

•Addressed user questions and developed training as needed, worked on incoming questions and inquiries related to Jira applications.

•Created Jira projects, templates, workflows, screens, fields and other administrative activities

•Prepared projects, dashboards, reports and questions for all Jira related services.

•Acted as a liaison for some point of time between end users and technical analyst developers and consultants in my team.

•Assisted in training Jira to the new users and made them initiate efforts to make improvements.

•Users administration and handling licenses performed Jira configuration

Technical Business Systems Analyst - Jira SME

Autodesk

Mar 2017 - Mar 2019 (2 years 1 month)

Subject Matter Expert for the Digital Enterprise Services Department using Atlassian Jira.

•Worldwide support for the DES team to define processes and its implementation in Jira.

•Deliver Jira project customizations including complex workflows based on business requirements and Jira best practices,

custom fields, automated issue creation using script runner, reports using Dataplane, project portfolio management,

Looker.

•Designed Aha! Integration to Jira, and trained Aha! users.

•Responsible for metrics and analytics.

•Trained with Jira Service Desk Slack admin

QA - Jira Specialist

Amazon

Sep 2011 - Jun 2016 (4 years 10 months)

Introduced JIRA to Alexa. Helped with adoption decision.

Implemented JIRA workflows for the entire company and groups (still in use now).

Worked on gaining trust from others by delivering the best QA efforts and help (across teams). Tested multiple projects, web site, new Dashboard, new set of data and analytics, even toolbars. Wrote test plans, test cases and test strategy, for legacy purpose.

Wrote automation test scripts using selenium, JavaScript webdriver, chai and mocha. Acted as Scrum Master when neededed.

Tested on Mac, PC, Tablets and phones (android, iOS). Ran load tests using jmeter and PhantomJS.

Regular usage of Git, AWS and Tower, in a scala and php environment.

Did most of presentations of new projects to entire company before ready to go live.

Built relationships with QA and other teams e.g Customer Support, Design and Marketing, to extend the quality assurance stamp to other areas.

Education

Haroun Education Ventures MBA Degree Program

Master of Business Administration - MBA, Business Administration and Management, General

Dec 2019 - Dec 2020

Conservatoire National des Arts et Métiers

Finance, Economics, Math, MBA

1995 - 1998

Licenses & Certifications

MBA Chris Haroun : An Entire MBA 1 Course - StackSkills

67274

Scrum Fundamentals Certified (SFC) - SCRUMstudy - Accreditation Body for Scrum and Agile 712132

Scrum Product Owner Certified (SPOC) - SCRUMstudy - Accreditation Body for Scrum and Agile

715042

World of Wine - From Grape to Glass - edX

7436f3378aed430b968b8594ed071463

Video Production Masterclass: Complete Video Camera Course - Udemy

UC-ebdab5dd-4c57-436f-99da-163538f910b7

Scrum Cert Prep - Udemy

UC-6b2a59ba-f1b2-41f0-9a41-2feea00d1695

Agile Scrum Deep Dive, Certification, Jira + Bonus* SAFe - Udemy

UC-f8bc8ff5-c7ad-47cf-afd0-8eef6ad87d32

Jira: Basic Administration - LinkedIn

Jira: Advanced Administration - LinkedIn

Jira Service Management: Administration - LinkedIn

Learning Jira (Cloud Edition) - LinkedIn

Jira Fundamentals Badge - Atlassian

Jira Service Management Fundamentals Badge - Atlassian

Mental Health First Aid - National Council for Mental Wellbeing

Atlassian Certified in Managing Jira Projects for Cloud - Atlassian

Y362LOE1CF1QQHK8

Cloud Migration Sales Accreditation - Atlassian

Product Development Sales Accreditation - Atlassian

Agile at Scale Sales Accreditation - Atlassian

Product Development Technical Delivery Accreditation - Atlassian

IT Service Management Sales Accreditation - Atlassian

IT Service Management Technical Delivery Accreditation - Atlassian

Skills

Agile Methodologies • Scrum • Testing • User Acceptance Testing • Integration • Web Applications

•Test Automation • Test Planning • Quality Assurance • E-commerce

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