Customer Service Representative
Resume:
Skills
Experience
Diane Cornelius
North Las Vegas, NV 89032
**.****@*****.***
Credit card payment processing
Customer relations
Problem-solving abilities
Inbound and Outbound Calling
Schedule mastery
Sales expertise
Retail sales customer service
Courteous demeanor
Aerotek: Working For Logisticare October 2019 to February 2020 Customer Service Representative
Las Vegas, NV
Answered calls from clients seeking non-emergency medical transportation. Entered information into the system to secure transportation for client. Maintained contact with service providers to ensure that transportation would arrive on time. Contacted client with any updates on arrival time of trransportation. Upheld privacy and security requirements established by HIPAA. BellTrans March 2019 to September 2019
Reservationist
Las Vegas, NV
In a call center environment, I answer telephones and make reservations for customers for limousines, private cars, charter buses and airport shuttles.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Inputted information from customer calls and provided solutions to customers as to their needs Processed approximately 120 incoming reservation calls per day and applied up-selling techniques to inform callers of premium services
Williams Sonoma Inc. October 2015 to November 2017 Customer Service Representative/Sales Associate
Las Vegas, NV
In a call center environment, I processed orders and returns for customers, over the five companies under the Williams Sonoma umbrella.
Addressed customer service inquiries quickly and accurately Consulted with customers to determine best methods to resolve service and billing issues Escalated customer concerns, store issues and inventory requirements to supervisors New York State Unified Court System November 1997 to July 2013 Senior Court Clerk
New York, NY
Supervised uniformed courtroom personnel assigned to maintain security in the court parts, assigned work responsibility to court personnel and monitored performances. Discussed daily court activities (scheduling of cases, calling of court calendar etc.) with the Judge Communicated with outside agencies such as, police, parole, probation, attorneys and mental health clinics in order to coordinate the court's activities with said agencies Answered telephone and over- the- counter inquiries from attorneys, Judges, parties to the case, the Education and Training
public and court personnel regarding court procedures and the filing of court documents Interpreted orders, decision, judgements, pleadings and motions to determine the directives of Judges and the reliefs sought by attorneys and parties to the case Advised the central jury room as to juror requirements, maintained juror impaneling records, took jury attendance, polled jurors, swore in jurors, administered oaths to witnessed, took jury verdicts and maintained custody of exhibits
Compiled statistical information such as the number of cases pending, the number of cases handled by a particular court part or trial term, and calendar entries by entering the information on the appropriate tally sheet
New York State Unified Court System May 1991 to November 1997 New York State Supreme Court Officer
New York, NY
In Supreme Court, maintained order and provided security in courtrooms, court buildings and grounds. Worked under the direct supervision of a NYS Court Officer Sergeant and the general supervision of the court clerk or other general supervisory personnel.
As a NYS peace officer, I was required to wear a uniform and was authorized to carry firearms, execute bench warrants and make arrests
Typical duties included: guarding and escorting criminal defendants while in the court facility; escorting Judges, juries and witnesses; handling court documents and forms; displaying and safeguarding exhibits ;maintaining the security of deliberating and sequestered juries;, physically restraining and calming unruly individuals; administering first aid and assistance to individuals during emergencies; and performing related duties
Operated security equipment and used established search procedures New York State Unified Court System July 1986 to May 1991 Uniformed Court Officer
New York, NY
I basically did all the duties of a NYS Senior Court Officer but in a lower level court. Saint Catharine Academy June 1976
High School Diploma
Bronx, NY
Borough of Manhattan Community College of The City University of New York Some College (No Degree): Computer Science
New York, NY
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