Customer Service Data Entry

BM

BIANCA MCFAIL

**************@*****.*** 214-***-**** Garland, TX 75043

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Computer and Microsoft Office Skills

Time Management

Professionalism

Customer Service

Call Control

Data Entry

Complaint resolution

Technical Support

Account updating

Providing customer support

Payment Processing

Verbal and written communication

Product Knowledge

Call Center Customer Service

Resolving issues

Performance Improvement

Call handling

Performance monitoring

Documentation And Reporting

Problem-solving skills

Professional phone voice

Cash Handling

Gathering information

Database Research

Delivery Tracking

Piedmont Global Academy Dallas, Texas

School Monitor

08/2023 - 07/2024

Accompanied classes on field trips as needed while ensuring adherence to all safety protocols.

Performed daily check-ins at designated locations around the school campus.

Helped maintain discipline in the classroom by reminding students of expectations when necessary.

Reported incidents or violations of school policy to administration immediately upon observation.

Actively participated in meetings related to student safety initiatives or programs.

Utilized technology such as security cameras or radios to monitor activity within the building.

Worked collaboratively with teachers, administrators, counselors, and other staff members.

Responded to emergency situations in a timely manner and followed established procedures.

Ensured safety of students by monitoring hallways, playgrounds, and classrooms.

A One Home Health Plus Duncanville,

Texas

Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Summary

Skills

Experience

Caregiver

04/2013 - 06/2024

Coordinated transportation services for clients when necessary. Respected the rights of each individual client while maintaining confidentiality of all personal information.

Prepared meals according to dietary requirements and assisted with feeding when necessary.

Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Assisted clients with daily living activities such as bathing, dressing, and grooming.

Provided emotional support to clients during difficult times. Administered prescribed medications on a timely basis following care plan instructions.

Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor. Built strong and trusting rapport with clients and loved ones. Partnered with registered nurses and physiotherapists to provide care to patients.

Advance Call Center Technologies

Harlingen, Texas

Call Center Representative

01/2021 - 01/2023

Maintained detailed records of customer interactions and transactions for future reference.

Analyzed data collected during each call in order to identify trends in customer feedback.

Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Monitored call queues in order to prioritize incoming calls by urgency or importance level.

Resolved customer complaints in a timely manner to ensure customer satisfaction.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Maintained strong call control and quickly worked through scripts to address problems.

Updated customer accounts, addresses and contact information within call management databases.

Engaged actively with callers, confirming or clarifying information and diffusing anger.

Navigated through computer systems to review information and respond appropriately to callers.

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Strengthened customer retention by offering discount options. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Franklin D Roosevelt High School Dallas, TX

High School Diploma

05/2007

Education and Training

Contact this candidate