Customer Service Data Entry
Resume:
Rachel
Tzannatos
PSR/CSR/CSS
Rachel Tzannatos
**********@*****.***
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Skills
Emergency Hospital Experience, Hospital Terminology, Insurance Verification, Collections, Cerner, Oracle, Navinet, Novitasphere, EMR, Medical Reception, Customer Service, ICD-10, Scheduling experience, Avimark Veterinary Program. Data Entry, Data Processing, Typing skills of 60+ WPM,Microsoft (Office, Excel, Teams), Problem-Solving, Coaching, Training, Time Management and Prioritization, Fast learner, Empathetic/Caring/Wanting to help others.
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Experience Orthopedic Institute of Pennsylvania - Current employed My role with OIP is Test Scheduler/Coordinator. As a Test Scheduler, I am to schedule MRIs, Catscans, EMGs, bone scans in our Medent EMR for our multiple doctors in the practice/PAs in our Injury clinic. I make referrals, answer phones and answer patient questions, verify demographic and insurance information.
2021-2024 (Unemployed/Taking care of Family)
After the Covid-19 pandemic, my family needed help more than ever. I took it upon myself to fulfill the role as “caregiver” until my care was no longer needed. Now that things have settled down, I have relocated to Harrisburg from Malvern for a fresh start. Infinia(Contractor)/Christiana Care - Schedule Coordinator February 2021 - May 2021, Wilmington, DE
Answer voicemail machines and return phone calls to patients needing to schedule Routine Lab Work, Covid-19 tests, and Covid-19 vaccines. I would verify patient demographics. This was a temporary position. resigned for relocation. Crozer Health - Patient Access Representative
February 2020 - December 2020, Springfield/Drexel Hill/Ridley Park, PA During the height of the Covid-19 pandemic, I was responsible for checking in incoming patients into our fast-paced Emergency and Outpatient Departments. I was responsible for retaining current patient demographic information, verifying their medical insurance or medicare, collecting and processing patient co-payments, and ensuring timely care. Previous Employers/Experience
2015-2018
McDonalds (Fast Food) - 2015-2016
Morey’s Piers and Waterparks (Wildwood, NJ) - 2016-2016 (Seasonal) Torrid (Retail) - 2016-2016 (Seasonal)
Bob Evans (Fast Food) - 2017-2017
Spirit Halloween (Retail) - 2017-2017 (Seasonal)
Axia Women’s Health
The Cat Hospital of Media
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Education Interboro High School/ High School Diploma September 2010 - June 2014
Completed all four years and graduated June 2014.
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Awards * I was recognized for my hard work at Crozer Health during the covid-19 pandemic. Given 2 Kudos- Also, there is a google review from a previous patient at Springfield Hospital that mentions my name and excellent customer service.
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