Finance Manager Customer Service
Resume:
Abigail Miller
Experienced Financial professional seeking to expand my career
Kansas City, MO 64151
***********@*****.***
• Critical thinker and proficient negotiator with a proven track record for applying extensive industry knowledge into Vendor/Dealer relationships and revenue enhancing opportunities.
• Expertly directs development, technology integration, and dealer demand and facilitates these to continue to create new ideas and more efficiency.
• Exclusive experience with Dealer groups, General Managers, and Dealer Principles. Established connections throughout the Kansas/Missouri regions; and a solid, ethical reputation for excellence in the Financial industry.
Authorized to work in the US for any employer
Work Experience
Finance Manager
Berkshire Hathaway - Kansas City, MO
December 2015 to Present
• Finance Manager/Executuve for Subaru, Chevrolet, and Cadillac
• Top performing Regional manager, VSC
• Top performing Regional manager, CSI
Director of Finance
Fenton Nissan - Kansas City, MO
April 2015 to December 2015
• Finance Manager/Trainer
• Instrumental in facilitating our team to raise PRU(per retail unit) over 40% higher while keeping CSI
(customer service Index)over 90%
• Reached personal goal of 10% higher than Dealer Group National Average PRU and 20% increase inVSC (Vehicle Service Contracts)
• Promoted to Co-Finance Director
• Executive Finance Director
Finance Manager
Jay Wolfe Toyota
August 2014 to April 2015
• Instrumental in getting our team to raise PRU over 30% in less than 60 days.
• Maintained a strong average to keep our service contracts to 60-70% minimum as a team.
• Elite producer, and in the top 1% multiple times in over a year. . Finance Manager
Hendrick - Merriam, KS
June 2007 to August 2014
2007-Aug 2014
Hendrick Automotive Group
• Worked with Toyota, Chevrolet, Acura, and Hummer.
• Awarded ELITE Department multiple times in all stores.
• Top performing producer for Hendrick Automotive group 2008.
• AFIP certified. (Association of Finance and Insurance Professionals.)
• Senior AFIP Certified
• MASTER AFIP Certified
Realtor
Kansas City area.
January 2007 to December 2007
• Dominated the market in the National and Tiffany Greens residential development.
• Sold 3 homes within 90 days.
• 5 star realtor and had not been done prior to that for our team. Quality Assurance-Marketing Manager-Finance Manager Jack Miller Auto Group - Kansas City, MO
April 2004 to June 2007
• Started out as Customer Service Manager and brought Customer Service Index to an all
• time high in less than 60 days.
• Became top salesperson of the month selling a record 7 cars in one day. (A record that has yet to be broken yet)
• Became Finance Director in 2006. Top performer for the organization for Subaru and Isuzu. Collections Representative
Citibank (Citi) - Kansas City, MO
June 1997 to June 2002
Managed both personal and corporate accounts
Account manager for Sony Corp, KPMG, and Cerner
Top collector in 200 collecting over 1.2 million
Education
College in Business Management
Park University - Parkville, MO
February 2002 to June 2008
High school diploma
Park Hill High School
August 1993 to June 1997
Skills
• Critical thinker and adept negotiator who can apply extensive industry knowledge into Vendor/Dealer relationships and revenue enhancing opportunities.
• Expertly directs development, technology integration, and dealer demand and combines these to continue to create new ideas and more efficiency.
• Significant experience with Dealer groups, General Managers, and Dealer Principles. I have many connections throughout the Kansas City area and a solid reputation for excellence in the automotive industry.
• Financial concepts
• Content strategy
• Loan processing
• Business Management
• Financial Analysis
• Epic
• Financial Report Writing
• Business Development
• Financial Planning
• Budgeting
• Business requirements
• Banking
• Outside sales
• Research
• Leadership
• Conflict management
• Supervising experience
• Analysis skills
• Contracts
• Communication skills
• Sales
• Forecasting
• Financial Management
• Accounts Receivable
• Business Analysis
• CRM Software
• Data Warehouse
• General Ledger Accounting
• GAAP
• Sales Management
• Financial Modeling
• Accounting
• Employee evaluation
• Administrative experience
• Journal Entries
• Account Reconciliation
• Quality Assurance
• Visual Basic
• Sales (10+ years)
• Salesforce
• Management
• Microsoft Excel
• Time management
• Microsoft Powerpoint
• Microsoft Office
• Financial Statement Preparation
• Pricing
• Bank Reconciliation
• Profit & Loss
• Microsoft Dynamics GP
• Microsoft Outlook
• Negotiation
• Microsoft Word
• Data collection
• Inside sales
• Retail sales
• Auditing
• Tax Experience
• Accounts Payable
• Microsoft SQL Server
• QuickBooks
Awards
EPPIE
January 2007
EPPIE- Elite Partners of Profit with Integrity and Ethics 2007
2008
2009
2010
2011
2012
2013
2014
Certifications and Licenses
AFIP
January 2007 to Present
Association of Finance and Insurance Professionals I am Senior AFIP CERTIFIED
Real Estate License
April 2007
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