Customer Service Agent
Resume:
MUHAMMAD
AZAN
M
A
Prince George, British Colombia V2N
4L6,
*********@*****.***
PROFESSIONAL SUMMARY
Tech-savvy and highly organized professional with proficiency in MS Office, AI, and coding. Excel in problem-solving, customer service, and multitasking. Adept at sales and possesses strong attention to detail. Experienced in administrative and office tasks, with a background in accounting software. Exceptional time management and typing skills. SKILLS
Proficiency in MS Office, Google
Sheets
• • Excellent Organizational Skills • Computer Skills: AI, HTML & CSS
• Time Management • Problem Solving • Customer Service
• Sales Skills • Typing Speed: 45wpm • Administrative/Office Experience Experience with Accounting
Software
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EXPERIENCE
Helper Freelancer February 2023 - Current
Assignment Prince George, British Colombia
• Assisted students in understanding complex coursework materials.
• Created custom Excel data sheets to simplify data analysis.
• Designed visually appealing and informative PowerPoint slides.
• Helped students excel in their assignments and quizzes.
• Fostered a collaborative and supportive learning environment. Assistant Bar Manager January 2023 - February 2023 Ignite Night Club Prince Prince George, BC
Demonstrated strong organizational and inventory management skills, maintaining meticulous inventory records to ensure uninterrupted nightclub operations.
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• Showcased proficiency in software for lighting and screens, contributing to the club's captivating visual atmosphere. Excelled in communication and teamwork, fostering a collaborative work environment and ensuring seamless coordination during high-intensity events.
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Established a proven track record for safety, prioritizing safety protocols and measures to create a secure nightclub environment.
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Dedicated to exceptional customer experiences, committed to delivering memorable service and ensuring customer satisfaction to enhance the nightclub's reputation.
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Senior Client Service Executive October 2020 - December 2022 MTBC Carecloud Islamabad, Federal Capital
• Efficiently handle inbound and outbound calls with medical insurance companies.
• Expertly communicate with insurance firms, addressing various related queries. Demonstrate proficiency in tools and skills, including excellent interpersonal, written, and oral communication abilities, active problem-solving, and effective management of a high volume of calls with a positive language approach.
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• Maintain secure communication with insurance companies, adhering to strict information security guidelines.
• Prioritize and complete assigned tasks promptly, following Team Leader/Supervisor's guidance.
• Provide daily updates to Team Leader/Supervisor at the end of each day.
• Implement and uphold MTBC's information security and privacy policies. Client Service Representative March 2020 - October 2020 Auto Procare Islamabad, Federal Capital, Pakistan
• Engaged with clients professionally and efficiently.
• Acted as a liaison between clients and service teams.
• Demonstrated product knowledge to assist clients.
• Managed appointments and service requests.
• Gathered and relayed client feedback for continuous improvement. EDUCATION
Web and Graphic Design Diploma - Information Technology May 2025 College of New Caledonia, Prince George, British Colombia Diploma - Graphic Design August 2022
Islamabad Technical Institute, Islamabad, Federal Capital Pre-Engineering - Science,Mathematics August 2020
Islamabad College for Boys G6/2, Islamabad, Federal Capital LANGUAGE
Proficient (C2)
Urdu
Proficient (C2)
Hindi
Advanced (C1)
Punjabi
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