Customer Service Representative
Resume:
Achievements
Winner of Best Performing Corporate Customer Service Representative
Thilini Samanthika
PROFESSIONAL QUALIFICATIONS
Successfully completed the Job Skills Development Programme at Bank Of Ceylon
Successfully completed the Diploma in Computer Science at Sisusaviya Vocational Training Institute
Successfully completed the Diploma in English Language at Brilliant Way English Academy
Successfully completed the Diploma in Microsoft Office at ICET Computer Institute
Successfully completed the Diploma in Human Resource Management at ICET Computer Institute
Successfully completed the Certificate in Banking at ICET Computer Institute
Successfully completed the Diploma in Computerized Accounting ICET Computer Institute
Successfully completed the Cell leaders training programme for Animators *******************@*****.*** +94-71-275-**** +94-77-532-**** No.656/113/11/38, Gongithotha, Wattala PROFESSIONAL PROFILE
To build a career that offers challenge with opportunities to enrich my interpersonal skills and knowledge that will allow me to grow personally and professionally, while contributing my best to the organization I work for. WORK EXPERIENCE
Cash Operation Officer – LB Finance PLC [2019 to Present]
Performs duties related to cashiering and providing information as well as gold loans.
I have been trained in this position since 2019. Account Assistant – Pasyala Ayurveda Osu PVT Ltd [2018 to 2019]
Cash book/ Petty cash book handling
Stock ledger handling
Maintaining cheque book records
Debtors and Creditors handling
Trainee Banking Assistant – Bank of Ceylon [2018]
I work relating to customer service in the front office and back office operations.
Excellent Communication
Customer services
Leadership
Time Management
Team work
Tools and Software Key Strengths and Skills
MS Office Packages
MS Power Point
Internet & Email
Referees
Mr. Nadeera Rupashinghe
Branch Manager
LB Finance PLC
Wattala
Mrs. D.V.C.Sudarshani
Branch Manager
Bank of Ceylon
Ragama
PERSONAL DETAILS
Name in Full : Dawndasekara Mudiyanselage Thilini Samanthika
Date of Birth : 21st September 1998
NIC number : 987653566V
School : St.Sebastian’s Collage – Wattala (2003 – 2014) Holy Cross Collage – Gampaha (2015 – 2017)
Marital Status : Unmarried
Religion : Roman Catholic
Nationality : Sri Lankan
ACADEMIC PROFILE
G.C.E. Advance Level 2017 (Business Studies- B Economics –B Accounting -A) Index – 5352746
G.C.E Ordinary Level 2014 (2As 3Bs 1Cs 3Ss) Index – 40685950
GAMES & ATHLETICS
Member of the school Volleyball (Girls) team
Member of the school Elle team
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