Project Manager Digital

Utkarsh Chhadva

Washington, D.C. (Open to Relocate) 301-***-**** **************@*****.*** LinkedIn Profile Website Portfolio SUMMARY

Project Manager with 5 years of experience in digital experiences, including strategy, creative, and web/mobile development. Skilled in delivering projects on time and within budget, managing client relationships, and leading cross-functional teams. Proficient in Agile methodologies and digital technologies.

WORK EXPERIENCE

Delaware Public Media Wilmington, Delaware

Digital Project Manager for Hometown Heroes (apprenticeship) Sep 2023 — May 2024

• Crafted and executed a comprehensive product roadmap for an online mentorship platform, resulting in a 40% increase in user engagement and satisfaction by aligning features with audience needs and organizational goals.

• Managed the full project lifecycle, ensuring adherence to PMO routines from initiation to closure, including setting deadlines, assigning responsibilities, and monitoring progress.

• Implemented Agile methodologies to streamline project workflows, enhance team collaboration, and adapt to evolving requirements, leading to a 20% increase in project efficiency and on-time delivery. The Nature Conservancy New York City, New York

Knowledge Management Strategy Intern June 2023 — Aug 2023

• Enhanced user engagement by 30% and reduced onboarding time by 25% through the implementation of user experience strategies for The Nature Conservancy’s Knowledge Management initiative.

• Conducted quantitative research studies with diverse stakeholders, resulting in a 60% reduction in paperwork and informing crucial product, brand, and business decisions.

• Led Python-based data analysis to generate 4 Power BI reports from 6 datasets, informing key business decisions that led to a 12% decrease in environmental footprint.

University of Maryland College Park, Maryland

Digital Project Manager - Graduate Assistant Aug 2022 — May 2024

• Led an 8-member team in designing and developing a user-centric event website using WordPress, driving a 35% increase in online participant registrations and an 18% improvement in overall user satisfaction.

• Oversaw project processes and procedures, enhancing team productivity and performance while ensuring project goals were met on schedule.

• Mentored 300+ Info-Sci undergraduates through a comprehensive 4-semester capstone course, successfully overseeing the teaching interface and ensuring the success of 35 projects. Ribbon Eel Co. Mumbai, India

Digital Project Manager Jul 2020 — Jun 2022

• Developed and executed e-commerce strategies that increased online sales by 15% through enhanced user experience and targeted marketing campaigns.

• Integrated payment gateways and optimized checkout processes, reducing cart abandonment rates by 10% and improving overall customer satisfaction.

• Collaborated with cross-functional teams to launch new e-commerce features, conducting extensive QA and UAT to ensure high-quality product delivery, resulting in a 20% increase in repeat customer transactions. World Resources Institute Mumbai, India

Junior Architect May 2019 — May 2020

EDUCATION

MSc. in Human-Computer Interaction, University of Maryland, College Park May 2024 Bachelor of Architecture, University of Mumbai, India May 2019 SKILLS

Design User Experience and Interface Design, Design Systems, Wireframing, Prototyping and Information Architecture Research UX Research, Competitive Analysis, Usability and Accessibility Testing, A/B Testing and Heuristic Evaluation Technical Figma, Sketch, Miro, Invision, Zeplin, Tableau, Power BI, AdobeCreativeSuite(XD, Photoshop, InDesign, Premier Pro), 3D Modelling (AutoCAD, Sketchup, Revit), HTML/CSS, JavaScript (Basic), Python (Basic) and SQL (Basic) Growth SEO, SEM, Google Analytics, Content Management Systems (CMS) Management Agile Methodologies, Scrum, Kanban, Issue Tracking Systems (JIRA)

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