Customer Service Representative

LOUIS EKANIYERE

*** ********* ***** **, ******* Georgia,30168.

Email: ************@*****.***, Phone: 678-***-****

SKILLS:

. Active Listening

. Problem Solving

. Effective Communication

. Accurate Data Entry

. Product Knowledge

. Time Management

Customer Relationship Management

PROFESSIONAL WORK EXPERIENCE

Customer Service Representative, June,2023 – till date

Progressive Insurance

. Answering support calls, emails, support tickets

. Helping instant troubleshooting via live chat tool

. Helping customers complete online payments

. Acknowledging customer complaints

. Performing cost-benefit analyses of existing and potential customers.

. Maintaining positive business relationships to ensure future sales.

. Coordinate sales effort with team members and other departments.

. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Consultant,

Experis Health Solution August,2022 -June,2023

. Atrium Health – Epic Go Live Wave 4

. BJC-Wave 3 Go Live

. Common Spirit-Epic Big Bang Go Live

. UNC – Appalachian Regional Big Bang

Senior Administrative Officer, Nov. 2006 - March,2018

Local Government Service Commission,

Edo State, Nigeria.

. Assist with Staff recruitment

. Review Staff records and/or conducts screenings for staff

. Coordinates services, schedules procedures, and supervises projects.

. Maintain data pertaining to county projects and record of services.

. Clerical duties: Payroll, accounting, and other general clerical tasks

. Reports: Creating reports and memos for Managers and senior-level officers

. Scheduling meetings and appointments, and keeping meetings on track

. Files: Organizing files and managing important and confidential company documents.

EDUCATION

Bachelor Of Science. (WES Verified/Evaluated).

Hobby- Ambassador: SP+ USA Parking (Part Time)Emory University Hospital.

Contact this candidate