Customer Service A

: Jennifer Flores

Email: *************@*****.***

Address: **** ****** ***, ******-**** Palms, CA

Phone: 760-***-****

Objective:

To obtain a Customer Service position in a fast-paced environment where I can use my skills and experience to provide exceptional service and exceed customer expectations. Experience:

Current:

homeglow cleaner

-Doing freelance air bnb cleaning

-Cleaning toilets

-Doing laundry

-Mopping answeeping floors

-Making beds

-Doing any and all client requests

Customer Service, Circle K, 2019 - Dec 20, 2020, Twenty-Nine Palms, CA

- Built strong work relationships and provided exceptional customer service to ensure maximum satisfaction

- Proven track record of resolving customer complaints and inquiries

- Covered shifts, came in on holidays, and traveled to different stores as an essential worker during the COVID outbreak

Customer Service Lead, Dominos, Apr 2015 - Jun 2017, Twenty-Nine Palms, CA

- Monitored customer satisfaction and implemented strategies that resulted in a 20% increase in positive customer feedback

- Developed and implemented training programs to improve customer service skills and knowledge, resulting in a 15% increase in customer satisfaction ratings

- Led a team of customer service representatives, providing coaching and support that resulted in a 30% increase in overall team performance

Hostess, Holiday Inn, June 2011 - Oct 2013, Twenty-nine Palms, CA

- Demonstrated exceptional customer service skills by greeting and seating guests in a friendly and efficient manner

- Proficiently handled guest inquiries and concerns, ensuring a positive dining experience for all patrons

Housekeeper/Room Attendant, Holiday Inn, June 2011 - Oct 2013, Twenty-Nine Palms, CA

- Maintained a clean and comfortable environment for guests

- Came in on days off to ensure exceptional service

- Cleaned all common areas and folded laundry, stocked supplies daily Education:

Monument High School, Diploma, 2010

Skills:

- Exceptional customer service skills

- Proven track record of resolving customer complaints and inquiries

- Experience providing coaching and support to enhance team performance

- Ability to work in a fast-paced environment

- Strong work ethic and commitment to excellence

Contact this candidate