Customer Service Team Members
Resume:
Cecilie Luse
**************@*****.***
Gainesville, GA 30501
Summary
Highly-motivated employee with
desire to take on new challenges.
Strong worth ethic, adaptability and
exceptional interpersonal skills.
Adept at working effectively
unsupervised and quickly mastering
new skills.
Skills
Excellent Customer Service
Written and Verbal Communication
Staff Mentoring
Training and Development
Complex Problem-Solving
Conflict Resolution
Time Management Skills
POS Systems Operations
Customer Relations
Experience
Cashier Zaxby's Chicken Fingers &
Buffalo Wings - Gainesville, GA
05/2022 - 06/2023
Operated cash register or POS
system to receive payment by cash,
check and credit card.
Trained new team members in cash
register operation, stock procedures
and customer services.
Worked closely with front-end staff
to assist customers.
Completed daily recovery tasks
to keep areas clean and neat for
maximum productivity.
Delivered high level of customer
service to patrons using active
listening and engagement skills
Shift Manager/Server
Dennys Restaurant - Gainesville, GA
06/2015 - 11/2017
Worked in close collaboration with
team members to ensure customers
received high-quality service.
Reconciled daily transactions,
balanced cash registers and
deposited restaurant's earnings at
bank.
Oversaw food preparation,
production and presentation
according to quality standards.
Circulated within assigned areas to
assess and address customer needs,
effectively prioritizing tasks during
peak hours.
Checked with guests to get feedback
on food served, resolve issues, bring
additional items and refill beverages.
Restaurant Team Member
Little Caesars Pizza - Gainesville, GA
07/2015 - 09/2015
Followed restaurant guidelines in
regards to food safety and hygiene
to prevent illness.
Provided exceptional service to high
volume of daily customers.
Cleaned counters and common areas
to minimize spread of germs.
Developed rapport with guests
and assisted in generating repeat
business by providing exceptional
customer service.
Server Longhorn Steakhouse -
Gainesville, GA
07/1996 - 12/1997
Operated POS terminals to input
orders, split bills and calculate
totals.
Displayed enthusiasm and
knowledge about restaurant's menu
and products.
Developed rapport with guests
and assisted in generating repeat
business by providing exceptional
customer service.
Served food and beverages to
patrons and immediately remedied
issues with orders.
Addressed complaints to kitchen
staff and served replacement items.
Promoted desserts, appetizers and
specialty drinks to optimize sales.
Maintained polite and professional
demeanor to patrons to encourage
inquiries and order placements.
Explained menu options to guests,
offered suggestions and took orders
for food and beverages.
Assisted in preparing salads,
appetizers and desserts to speed up
food service.
Enforced minimum age requirements
for consumption of alcoholic
beverages by checking identification.
Completed cleaning duties by
sweeping and mopping floors,
vacuuming carpet and tidying up
server stations.
Shift Manager/Key Holder Mazio's Pizza
- Gainesville, GA
05/1985 - 08/1986
Delegated tasks appropriate to
individual employees to provide
development opportunities.
Addressed employee issues and
conflicts to provide input, feedback
and coaching.
Signed for incoming shipments in
manager's absence.
Connected with customers to
provide assistance and collect
feedback to optimize operations.
Responded to safety and loss
prevention incidents.
Education
North Georgia College & State
University Dahlonega, GA
Community Counseling
Bachelor of Science
Psychology
Contact this candidate