Customer Service Representative
Resume:
CHHATTERJIT KAUR
Customer Service Representative
+1-778-***-**** ****************@*****.*** Surrey,BC PROFESSIONAL SUMMARY
Strong Communicator with excellent organizational and time management skills.Effectively manages multiple projects simultaneously while adhering to strict deadlines.Possesses excellent problem-solving skills and ability to think and act quickly to find creative solution.
WORK EXPERIENCE
Customer Service Manager 07/2023 - 12/2023
Kotak Mahindra Bank
Contributed to postive work environment with strong interpersonal skills and proactive teamwork attitude .
Improved accuracy of financial records with diligent trancking of expenses
,budgeting and invoice processing.
Facilitated smooth project execution by making deadlines,resources allocation and progress updates .Handle 90-100 clients in a day . Organized resources,records and personnel to accomplish task aggresively . Development and implemented stratigies to streamline office operations . Trained and Supervised employees on office policies and procedures . Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Representative 12/2011 - 06/2023
Capital Small Finance Bank Limited
Resolved customer complaints with empathy,resulting in increased loyality and repeat business.
Provided primary customer support to internal and external customers. Responded to Customer requests for products,services and company information.
Developed rapport with customer through active listening skills,leading to higher retention rates and positive feedback from clients. Handling operational activties such as book keeping,attending phone calls
,grievances solution if any
EDUCATION
MBA,Business Administration
CT UNIVERSITY
STRENGTHS
Strong verbal persuasive
communication skills to
achieve loyal customers
A good typing speed in
workplace around 70-
80wpm
SKILLS
Multitasking Adaptable
emathy and patience
Workload management
Verbal and written communication.
Ms word Ms excel Ms office .
Records Management
Problem solving
LANGUAGES
English Proficient
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