Executive Assistant Travel Planning
Resume:
LAUREN LIEBERT
San Jose, CA
650-***-**** https://www.linkedin.com/in/laurenliebert/ ******.*******@*****.*** EXECUTIVE ASSISTANT PROFESSIONAL
Training & Logistics Operations & Communications Leadership Talented, highly skilled professional with demonstrated expertise in operations, administration, legal, travel planning and supervision of a team to create exceptional and unforgettable trips. Impressive track record of strategic engagement and planning to maximize accountability and exceed expectations.
Attention to Detail Budgets Timelines Project Management Vendor & Supplier Relations
Outstanding Communicator CRM Project Development Agenda & Content Development
Strong Leadership Skills Contract and Agreement Negotiations Well Versed in Legal Terminology KEY HIGHLIGHTS
Effective management of a team of 100+ travel agents located all across the country Successful management of detailed travel planning
Budgeting for and planning for non-profit fundraisers Exceptional cross-functional communication through effective collaboration and partnering with multiple departments Development of annual team conference and monthly training and support PROFESSIONAL EXPERIENCE
All About That Travel – San Jose, California December 2017 to Present Travel Advisor
Create flight, hotel, resort, cruise and car rental arrangements for luxury leisure and multi-generational clients o This includes, but not limited to international and domestic travel Keller Williams Realty - Palo Alto, California August 2018 to September 2019 Operations Administrator/Director of Training
Executive Assistant - Support CEO, Assistant Team Leader and Productivity Coach.
o Manage daily calendars, travel arrangements and ad hoc projects o Assist the Market Center Administrator in regards to processing of agent commissions and coordination of company finances
o Charged with managing Social Media promotions of agency in both the public arenas and private closed groups
o Oversee the daily operations of the Market Center and staffing needs on a weekly basis
Training - Charged with training real estate agents with regards to newly launched tech platforms. This included, but was not limited to, CRM, drip campaigns, marketing software and personalized proprietary cell phone application.
Event Planning – Charged with the planning and supervising staff for the company's annual events, which include Annual Awards Gala, Annual Fundraiser, Red Day, Holiday Party and various other events throughout the year.
Recruiting - Project Manage recruiting through Google Drive/Suite. Charged with recruitment of newly licensed real estate agents. Ticket to Travel, LLC - San Jose, California September 2004 to December 2017 Operations Administrator & Industry Relations/Travel Agent (Full-Time from March 2013)
Create flight, hotel, and car rental arrangements for corporate and luxury leisure clients
Maintain and develop supplier relations with over 125 Preferred Travel Suppliers
Educate and train over 100 travel agents in current industry trends and sales tools
Analyze core business objectives and create tracking methods (CRM) to ensure sales are recorded and tracked 2
Represent Ticket to Travel at major travel industry functions and tradeshows
Execute training modules, including but not limited to, PowerPoint presentations and video presentations for agents Pierce & Shearer, LLP – Palo Alto, California
Branch Office Administrator/Managing Paralegal July 2004 to March 2013
Oversee facilities management and responsible for day-to-day operations
Perform personnel evaluations and hiring/termination decisions. Maintain employee records and leave of absences. Manage time and expense recordation of staff
Arrange, research and coordinate all corporate travel
Supervise and train legal/clerical personnel. Determine staffing levels
Closely work with IT vendors in regard to network operations
Responsible for vendor relations, including but not limited to, entering into contracts/agreements and coordinating services
Coordinated two office moves – including negotiations with contractor in regards to build-ins and renovations Cox Padmore Skolnik & Shakarchy – Menlo Park, California Managing Paralegal February 1997 to July 2004
Extensive calendaring of deadlines and attorney appointments
Supervise and train legal/clerical personnel. Determine staffing levels
Case coordination and management with the Denver and New York offices
Personnel evaluations and hiring/termination decisions; Maintain employee records and leave of absences
Prepare case and staff budgeting. Monitor and assess billable hours
Oversee Facilities Management
Intricately involved in the wind down and liquidation of California branch VOLUNTEER EXPERIENCE
The Junior League of Palo Alto Mid-Peninsula (JLPAMP) o Board Secretary for the Board of Directors – June 2020 to Present o Ad Hoc Covid-19 Committee Member – June 2020 to Present o Ad Hoc Investment Committee Member – June 2020 to Present o Public Relations Chair – June 2019 to Present
o Administrative Vice President – June 2018 to June 2019 o Fundraising Vice President & Member of the Board – June 2016 to June 2018 o Website Chair – June 2015 to May 2016
o Co-Chair for The Shop – June 2014 to May 2015
o Volunteer Member – August 2011 to Present
Leadership Mountain View (Mountain View Chamber of Commerce) o Advisory Council Member - August 2016 to December 2018
Community Services Agency of Mountain View/Los Altos (CSA) o Produce Volunteer – March 2015 to December 2016
EDUCATION
Leadership Mountain View – 2016 Graduate
Foothill College, Los Altos – Travel Program
Paralegal Studies Program - University Of West Los Angeles (Aba Approved). Special Concentration In Litigation
California State University, Northridge
TECHNICAL SKILLS
Microsoft Word/Excel/Outlook/PowerPoint - G Suite: Gmail, Calendar, Hangouts, Drive, Docs, Sheets, Slides – Command (CRM) - Agent Base Connect (CRM) - ClientBase Plus (CRM) - Westlaw – Case Map - Summation iBlaze – LiveNote - Jury Instructions - Legal Solutions - Hot Docs – Digital Cheetah (Non-Profit Management Software)
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