Customer Service Winston Salem

BROOKE DIAZ

Contact

**** ******* ****** **

Winston Salem, NC 27106

704-***-****

******.********@*****.***

Objective

My primary objective is to support the functioning of business operations, coordinate with staff, and ensure exceptional customer service. I aim to nurture a positive and productive work environment by communicating with team members, actively learning new processes/procedures, and monitoring my performance. Education

West Forsyth High School

Winston Salem, NC

Computer Technology

GPA 3.6

Key Skills

Microsoft Office

Windows & MAC Systems

Customer Service

Team Mentality

Strong Work Ethic

E-Automate

Communication

Problem-solving

Experience

August 2023 - present

Dispatcher & Scheduler • Kelly Office Solutions, Winston Salem, NC April 2022 – August 2023

Front Desk Associate • Massage Envy, Winston Salem, NC August 2021 – April 2022

Sales Associate • Hobby Lobby, Winston Salem, NC

Responsibilities: Answer customer calls, place orders, and schedule services, while providing excellent customer service. Monitor drivers to ensure positive resolution for logistic issues. Provide invoicing to accounting. Track inventory delivery and verify receipt. Communication

Actively listen to client needs and identify possible solutions, scheduling delivery to meet their time constraints. Leadership

Successfully trained new dispatchers while continuing to maintain our excellence standard.

References

Available upon request.

Contact this candidate