Customer Service rep / technical support
Resume:
SUMMARY
JACQUISE
SNEED
Lincoln High School
High School Diploma
SKILLS
Customer Care
Data Entry
Problem - solving
Troubleshooting
WFH
Inbound/Outbound calling
Computers/Typing
Multi-tasking
Team building
Strong communication
EDUCATION
I am an experienced and professional customer service agent with 10+ years experience in customer care and data entry. I possess strong communication and problem- solving skills. I am flexible. I work well with team members, and have the ability to lead.
WORK EXPERIENCE
Fraud Support Rep
Customer Service Rep
Sales & Marketing Specialist
Jack Henry & Associates / March 2020 - Nov. 2023
Amazon / July 2017 - Feb. 2020
Genpact / Feb. 2013 - July 2017
Answering inbound phone calls for fraudulent or
suspicious Debit/Credit and ATM card transactions
Assisting card holders and financial institutions with lost or stolen card reports
Attending training sessions to stay updated on product or company policy changes
C U S T OMER S E R V I C E A G E N T
***************@*****.***
Dallas, TX.
(Remote)
Respond to customer inquiries both professionally and efficiently via phone, email, and chat
Assist customers with order–related issues, product information, and general inquiries
Navigate various systems and applications to provide accurate and timely information
Make cold calls to reach advertisers goals from the list of provided leads
Consult with businesses to achieve their marketing goals through social media
Provide Analysis: reporting, mobile, tools, insight solutions
(Remote)
Contact this candidate