Customer Service Rep

*

Mary Morici

516-***-**** *************@*****.*** San Antonio, TX 78253

OBJECTIVE

I am seeking a part time position where I can utilize my skills and experience to contribute to the success of the company.

SKILLS

Excel, Microsoft Word, dBase, Epicor, McCormick and Dodge. Strong analytical, organizational, and typing skills

CERTIFICATIONS

Texas Food Handler License

Texas Alcoholic Beverage (TBAC)

Texas UST Class C Operator

EXPERIENCE

2022 - Present Circle K

San Antonio, TX

Customer Service Rep

- Greet customers as they enter the store.

- Ring up sales on cash register properly and

accurately.

- Respond to customer inquiries.

- Resolve customer complaints and issues in a

professional manner.

- Process refunds and exchanges.

- Provide product information and recommendations

to customers.

2021 – 2022 West Islip School District

West Islip, NY

Kitchen Aid

-

- Prepare and serve daily lunch for Pre-K through 5th grade.

- Review on a weekly basis inventory.

- Review on a weekly basis the stock dates of merchandise.

- Responsible for cash register and daily bank deposits. 2006 – 2010 JFKIAT, LLC

Jamaica, NY

2

Staff Accountant

- Process monthly Enplanement Deplanement Invoices for over 40 airlines.

- Analyze daily the number of passengers arriving and departing in Terminal 4 against budget and reforecast numbers.

- Prepare Daily Revenue and PAX Report and distribute to President, CFO, Controller and VP of Marketing.

- Process and review monthly fixed rent and VIP invoices to all tenants in Terminal 4.

- Read contracts and amendments as needed and implement terms.

- Record and deposit daily cash receipts.

- Beginning of the year update all tenant rates for rent, enplanements, deplanements according to the terms of their contract.

- Prepare various management reports.

- Daily contact with tenants and airline station managers.

- Responsible for monthly close and journal entries for all revenue accounts. 2005 – 2006 DEALERTRACK, INC.

Lake Success, NY

Accountant

- Process daily cash receipts (Lockbox and manual deposits), reconcile to general ledger resolving any discrepancies.

- Process credit memos to customer’s account.

- Investigate and resolve any unassigned cash receipts.

- Perform special Ad Hoc accounting functions on an as needed basis.

- Process invoices and ensure they are paid for on a timely basis. 2000 -2006 CMP Media, LLC

Manhasset, NY

Compensation Administrator/Accountant

- Calculate salespeople’s monthly commissions.

- Obtain necessary approvals to pay salespeople and corporate officers quarterly/yearly incentives if earned.

- Maintain various monthly and quarterly spreadsheets.

- Daily contact with salespeople, department managers and business managers.

- Monthly audit of coworker’s commission statements and back-up to ensure accuracy.

1981 – 2000 Merrill Lynch & Co.

New York, NY

3

Accountant/Secretary

- Statistical typist for Merrill Lynch Hubbard.

- Responsible for typing quarterly SEC reports.

- Filing of New York City Occupancy Tax Returns.

- Maintain monthly ledger.

- Reconcile monthly bank reconciliations.

- Assisted in yearly budget and forecast reports.

- Prepare and input on in-house system journal entries.

- Assisted with implementing a new computer system which increased productivity between our subsidiary and corporate office.

Contact this candidate