Customer Service Inside Sales

Jeremee Logan

Phone Number 864-***-****

Email ********@*****.***

Address Greenwood, SC 29649

SKILLS

EXPERIENCE

Front Office Supervisor

Hilton, Greenwood, SC Mar 2020 - Jun 2024

Store Manager of Operations

Boost Mobile, Greenwood, Sc Nov 2018 - Feb 2020

Inside Sales Supervisor

Cricket Wireless, Greenwood, SC Mar 2016 - Nov 2018 Dynamic and result-driven Senior Customer Service Agent and Sales associate with over 7 years of comprehensive experience in both inside and outside sale environments and customer interactions. Demonstrated ability to exceed revenue expectations and client relationship management. Confident in ability to impact success at all levels of an organization.

Customer Account Management and Customer

Retention Strategies

• Upselling Products and Services and Inbound and

Outbound calling, Editing and Proofreading, Data

Entry

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Verbal and written communication, Order and

Refund Processing

• Advising on Group Sales, Teamwork and

Collaboration

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Coordinated with other departments within the hotel regarding day-to-day tasks and special requests made by guests .

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• Managed front desk operations, including check-in and check-out procedures and guest services. Ensured that all safety protocols were adhered to by the front office team members at all times during their shift duties.

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• Updated computer systems regularly with current information related to guest reservations and cancellations . Managed daily store operations, including customer service, inventory management, cash handling and staff supervision.

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• Established effective relationships with vendors to secure optimal pricing for merchandise.

• Reviewed monthly P&L statements for accuracy prior to submission. De-escalated problematic customer concerns, maintaining calm, friendly demeanor; Improved customer service wait times to mitigate complaints.

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• Monitored sales activity to ensure compliance with company policies and procedures. Supervised and trained a team of inside sales representatives, ensuring they met customer service standards and achieved individual sales goals.

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Performed detailed analysis of past sales performance in order to create more effective selling strategies going forward.

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Customer Service Representative

Sykes, Greenwood, SC Nov 2012 - Feb 2016

EDUCATION

High School Diploma

Greenwood High School, Greenwood, SC Jun 2009

Mass Communication and Journalism

Piedmont Technical College, Greenwood, SC

Promoted customer satisfaction by resolving problems with knowledgeable and friendly service; Answered incoming calls and emails, providing customer support or assistance with product and service transactions.

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Delivered fast, friendly and knowledgeable service for routine questions and service complaints; Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

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Addressed inquiries, resolved customer issues and managed customer relations ; Followed policies and procedures to meet or exceed established performance requirements.

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Recommended and initiated product offerings to meet customer changing needs; Explained benefits, features and recommendations to maximize client retention.

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Reviewed account and service histories to identify trends and resolve issues; Documented customer correspondence in CRM to track requests.

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