General Manager Customer Service
Resume:
James Sansone
Los Lunas, NM
*********************@***********.***
• Looking to committ to 15 more years in development and growth for an automotive franchise. Have been developing teams for last 2 employers with great success running 3 franchise's for 9 years. Want to spend 15 years in one place to help raise my son's son through a proper education. I bring lots of positive energy with the mind set of training an individual in his or her role. I'm excited to move forward with my career.
Authorized to work in the US for any employer
Work Experience
General Manager
Melloy Chevrolet, Ford and Chrysler Jeep Dodge and Ram - Los Lunas, NM April 2019 to December 2022
Put policies and procedures in place for all departments of all 3 franchise's to produce a profit with the highest quality of customer service. We became number 1 with the CJDR store in profits per units and CSI index. The only department I didn't place policies or procedures is business office. Was handled by the corporate office. Number one in Chevrolet for CSI month over month. Ford store ran the best in district FFV, profits for new truck sales per unit and CSI
General Manager
BRAD FRANCIS Chevrolet Ford and CJDR - Los Lunas, NM August 2013 to August 2018
Same as most current position almost 9 years in same position same 3 franchise's GSM
Galles Chevrolet - Albuquerque, NM
March 2010 to January 2012
General operation of the sales depth to include admin. Payroll. Policies procedures training decking hanging and funding ordering new and used purchases wholesale and auctions. Store was threatened to lose franchise by manufacturer. Rick Gallas brought me in to see if I could save store. It was in the 5 month that Chevrolet sent Galls a letter stating he gets to keep store. I worked for a little over 2 more years through out a remodel than I moved on.
Sales Manager/Desk Manager
DOUGLASS NISSAN - Henderson, NV
February 2003 to February 2010
Train team of sales reps on daily bases to including daily work plans for hot prospects and cold cold and all follow to include after sale. Closures when also in attendance with my direction on confirming appointments. Desk deals with a 3 pencil system first by sales rep. 2nd by closer and 3rd and final by myself to maximize profits. Walk around and product training on a daily bases as well. 6 different desk manager with it own team. We were by far much more efficient winning month in and month out over and over for 8 years with 2nd place nearly 100 units behind all do to the consistency of working the process taught to me.
Floor Manager/Closer
Curt Warner Chevrolet - Vancouver, WA
July 1999 to December 2002
Ran sales floor in not only selling cars by floor the steps to sales, but cultivating a book of working to manage proper follow calls build an owner base and effective bird dog program. How important to maintain relationships and what it does for the store and how your perceived from the manufacturer Customer Relations Index. Training on-a daily bases. I went into this store and it was selling on avg. for the last 18 months 50 units a month with a gross average 1100 front and back gross profit. In just my 1st month we sold 74 cars and when left to take a position in Nevada the store last years avg. 98 units at a 3400 front and back total gross profit. Maintaining the best in zone CSI score with Chevrolet. Sales Associate/Floor Manager
Douglas Toyota - Denver, CO
April 1992 to July 2002
Learn sales process as to train on product walk around and demo ride, to include appointment setting, overcoming objectives, meet and greet, interviewing, product presentation, demo ride, truth in list, justifying the price, to write a commitment and closing the deal. Along with a proper delivery to customer. I was top sales 7 out of 9 months finishing number one in units sold and gross profit. I was than promoted to a closer for the next few years as I train sales though my successful programs. Education
College Degree in Accounting
Arizona State University-Tempe - Tempe, AZ
September 1983 to March 1985
Skills
• Financial Report Writing
• Profit & Loss
• Account Reconciliation
• Finance back ground
• Highly motivated trainer of all departments
• Parts inventory
• Service writing
• Customer retention
• Customer service
• Payroll
• Leadership
• Coaching
• Pay plans
• General Ledger Reconciliation
• Product Demos
• Bank Reconciliation
• Accounts Receivable
• Accounts Payable
• Journal Entries
• QuickBooks
• Financial Statement Preparation
• Auditing
• Accounting
• Financial Analysis
• Business Analysis
• Forecasting
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