Data Entry Customer Service
Resume:
B
JUSTINE
BARRETT
Justinebarrett*@gmail
.com
Baltimore, MD 21217
SUMMARY
Phlebotomist Technician/ Medical Professional with 5 plus years of experience in patient- focused services with comprehensive experience in high-volume output labs handling live-patient samples, calibrating laboratory equipment and maintaining spaces. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.
SKILLS
Data Entry
Word, Excel, Microsoft Office, and Epic
Customer Relations
HIPPA & OSHA Compliance
Vital Signs
Venipuncture
Infection Control Procedures
Donor Screening
Sample Processing
Patient Relations
Detail-Oriented
Chemical Handling
Cleaning and Sanitizing
Dispensing Medications
Customer Service
Problem-Solving Skills
Insurance Verification
Insurance Billing
Resolving Customer Issues
Verifying Orders
Sample and Form Matching
MEDITECH Laboratory and
Microbiology
Payment Processing
Verbal and Written Communication
Answering and Routing Calls
CPR & First Aid
Drawing Blood
Therapeutic Phlebotomy
Tracking Specimens
Blood Alcohol Testing
Fluid and Tissue Disposal
Compassionate Client Care
Quality Program Protocols
Healthcare Education
Time Management
Patient Progress Documentation
Progress Monitoring
Medical Billing
Records Management
EXPERIENCE
Unit Secretary
Baltimore, MD
St. Agnes Hospital/ Aug 2022 to Current
Answered phone calls to provide assistance, information and medical personnel access. Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Managed unit call reception and routed calls to correct department. Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Assisted physicians with finalizing reports, speeches or presentations. Transmitted medical records and other correspondence by mail, e-mail, or fax. Adhered to HIPAA requirements to safeguard patient confidentiality. Answered telephones and directed calls to appropriate medical or administrative staff. Updated group medical records and technical library to promote smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Retrieved physicians' paperwork, including lab test requests. Provided patient information to facilitate timely admissions and discharges. Monitored unit supply levels and notified management of ordering needs. On-Call Phlebotomist (PRN)-On-Call
Baltimore, MD
Citrano Medical Laboratories Temp Agency/ Jan 2019 to Current Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Responded to bell or light signal calls to assist patients with needs. Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Assisted with patient admissions, discharges and transfers. Recorded patient conditions and vital signs before and after medical operations. Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Prepared patient chart for admission and compiled appropriate paperwork. Specimen Accessioner/Phelbotomist-Part-time
Bel Air, MD
Life Bridge Health / Jun 2017 to Nov 2018
Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
Maintained inventory and equipment and placed orders for laboratory supplies. Completed equipment maintenance and calibration tasks according to standards. Handled administrative tasks for laboratory staff and overall operations. Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Identified patients using proper procedures prior to specimen collection. Prepared and packaged specimens for courier transport. Collected specimens for drug screens, paternity tests and alcohol tests. Transported specimens following established protocol for temperature and light. Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
Met quality control standards by examining specimens for adequacy and appropriateness.
Cleaned and prepared lab equipment for solutions, specimens and samples. Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Phlebotomy Technician
Baltimore, MD
Bio Blood Components/ Aug 2015 to Apr 2017
Maintained fully-stocked phlebotomy cart, carrier and station. Labeled and completed lab requisitions using ICD and CPT coding. Measured vital signs and took medical histories to prepare patients for examination. Cleaned and maintained medical equipment following procedures and standards. Conducted insurance verification and pre-certification and pre-authorization functions. Identified patients using proper procedures prior to specimen collection. Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Collected specimens for drug screens, paternity tests and alcohol tests. Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
Processed hematology and chemistry samples.
Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
Data Entry
Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
Labeled and numbered specimens for accurate recordkeeping and blind testing. Fielded inquiries from clients and phlebotomists regarding specimen requirements and testing protocols.
Kept lab space and equipment clean to prevent contamination with hazardous substances.
Identified and fixed issues with lab equipment to achieve more accurate lab results. Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Patient Access Representative
Baltimore, MD
University of Maryland, Baltimore/ Jun 2012 to Feb 2015 Verified demographics and insurance information to register patients in computer system.
Applied HIPAA privacy and security regulations while handling patient information. Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Obtained necessary signatures for privacy laws and consent for treatment. Communicated financial obligations to patients and collected fees at time of service. Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Explained various admission forms and policies, acquiring signatures for consent. Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Stayed current on community-based resources and services useful to patients. Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
EDUCATION AND TRAINING
Phlebotomy Certification
The School of Phlebotomy Vein Skills May 2015
Baltimore,MD
High School Diploma
Patterson High School
Baltimore, MD
ADDITIONAL INFORMATION
Reference's are Available Upon Request
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