Customer Service Medical Assistant
Resume:
Autumn Reynolds
Jeffersonville, IN 47130
***************@*****.***
I am a very hard worker. I give 110% to my job. I take pride in working. I'm a great team player, or I
can work independently, I'm detail oriented, I have great people skills, customer service, as well as
some supervisor experience. I'm dependable and I love learning new skills and trades.
Willing to relocate to: Jeffersonville, IN
Authorized to work in the US for any employer
Work Experience
Mobile Examiner
ExamOne, A Quest Diagnostics Company - Louisville, KY
May 2022 to February 2023
I go to clients house and I perform blood work urine collection I do vital signs weight height basically a
physical for life insurance companies
COVID-19 Screener
sub contracted - Louisville, KY
July 2021 to December 2021
I would go to schools as well as work at pop up sites to do covid screenings for the public. Educate,
document results, intake, and reading results. Sanitizing area and practicing good hand hygiene and
following covid PPE protocol
Medical Assistant
Norton Immediate Care Center - Louisville, KY
February 2021 to November 2021
Taking care of patients inputting information into Epic doing test and medications injections drawing labs
Medical screener/Temperature screener Covid 19
Aerotech - Louisville, KY
July 2020 to January 2021
I screen employees coming into work. Ask questions related to Covid-19. Hand out masks. Take
temperatures. Correctly document positive cases and handle the procedures that followed. This was a
2nd job for me.
Production/Assembly Worker
Ford KTP - Louisville, KY
August 2020 to December 2020
Help build trucks on assembly line
Amazon Delivery Driver
XPLS Logistics - Louisville, KY
February 2020 to October 2020
I would load cargo van and make deliveries thru out the Louisville area.
Emergency Room Technician/Unit Secretary
Jewish South - Louisville, KY
September 2016 to December 2018
Administer and document patient vital signs, height, weight and collect specimen
Blood collection thru venipuncture, throat and flu swab testing
Assist with patient activities and care assigned by patient plan of care.
Prepare patient and chaperon during examination /procedures to assist MD's with patient treatment.
Replenish patient care areas with appropriate supplies.
Assist with admission, transfer and discharge of patient.
Provide and maintain a clean, safe environment for all patients, visitors and staff
Shift Supervisor
KFC - Louisville, KY
June 2011 to November 2017
I ran shifts, did safe counts and deposits, set up cash drawers for shifts, food prepping, customer service
and complaints, some inventory. Covered shifts from call INS.
Lab Processor
Norton Brownsboro Hospital - Louisville, KY
March 2017 to October 2017
I work in out patient lab drawing blood samples from patients as well as working down in the lab
processing and receiving specimens from the hospital.
Kentucky One Jewish South Emergency Room Technician
Unit
Advocate for Families Moving Beyond Abuse
Bullitt County Family Court - Shepherdsville, KY
November 2013 to February 2016
MBA)to seek treatment or counseling
Worked alongside Judges, treatment providers, Child Protective Services (CPS) to determine course
of action for treatment for clients
Assisted clients with Employment opportunities, Housing and with Daily Living Skills
Documenting progress of clients in Electronic Medical Records System (EMR)
Transported clients to long term treatment facilities
Conducted Home audits to evaluated progress of clients
On call support for clients
Administrative duties
Supervisors: Stacy Bush 502-***-**** *****@*************.***
Angela McHargue Court Clerk (MBA) 502-***-**** or 502-***-**** **************@********.***
At Home Caregiver
PRIVATE HOME HEALTH CARE AIDE - Louisville, KY
January 1999 to June 2005
Had CNA certification assisted elderly in their homes. Did some total care.
Education
Certificate in Medical Assistant
Norton Healthcare Education - Louisville, KY
April 2021 to August 2021
License in Certified Examiner for DOT and NON DOT Drug & Alcohol
Norton's Medical Center Preston Highway - Louisville, KY
August 2016
Certificate in Phlebotomy
Spencerian College - Louisville, KY
August 2015 to February 2016
High School Diploma
Marion C. Moore High School - Louisville, KY
1996
Skills
• Customer Service (10+ years)
• Assembly Experience (1 year)
• Warehouse Experience (2 years) (4 years)
• Manufacturing (1 year)
• Phlebotomy (6 years)
• Laboratory Experience (2 years)
• Hospital Experience (7 years)
• Venipuncture (5years) (8 years)
• Patient Care (10+ years)
• Vital Signs (10+ years)
• EMR Systems (5 years)
• Medical Office Experience (3 years)
• Caregiving (10+ years)
• Medical Records
• Medical screener (5 years)
• Temperature screener (8 years)
• Drug screening (7 years)
• Delivery Driver Experience (1 year)
• Triage (5 years)
• HIPAA (10+ years)
• Customer service (10+ years)
• Supervising experience (5 years)
• Warehouse distribution (2 years)
• Medical receptionist (2 years)
• Medical Terminology (10+ years)
• Epic
• Child Protective Services (4 years)
• Management (4 years)
• EKG (10+ years)
• Microsoft Word (7 years)
• Drug screening (10+ years)
• Multi-line phone systems (10+ years)
• Front desk (3 years)
• Arterial bloodgases (Less than 1 year)
• Experience administering injections (1 year)
• Anatomy Knowledge (10+ years)
• Typing (10+ years)
• Case Management (3 years)
• Social Work (3 years)
• Computer skills (10+ years)
• Venipuncture (8 years)
• Patient service (10+ years)
• Crisis Intervention
• Phone Etiquette (10+ years)
• Group Therapy
• Home & community care (4 years)
• Mentoring (8 years)
• Group therapy (4 years)
• COVID screening (4 years)
• Child & Family Counseling
• Medical terminology
• Anatomy knowledge
• Vital signs
• Specimen collection / processing
• Laboratory experience
• Social work
• Cash handling
• Supervising experience
• Leadership
• Cash register
• Child & family counseling
• Human resources
• Child protective services
• Front desk
• Hospital experience
• Epic
• EMR systems
• Conflict management
• Driving
• Restaurant experience
• Manufacturing
• Training & development
• Documentation review
• Office management
• Data collection
• Guest services
• Retail sales
• Sales
• Hospitality
• Medical records
• Pharmacology knowledge have taken pharm college classes (1 year)
• Ambulatory surgery center
• Communication skills
• Windows
• Clinic
• Sales support
• Organizational skills
• Microsoft Office
• Writing skills
• Clerical experience
• Recruiting
• Public speaking
• Administrative experience
• Care plans
• Time management
• Phlebotomy
• Mobile devices
• Security
• Kitchen experience
• Knife skills
• Cash handling
• Security
Certifications and Licenses
CPR Certification
May 2021 to May 2023
Currently certified
BLS Certification
Driver's License
March 1994 to Present
AHA Certification
AED Certification
Present
DOT Physical/Certification
2023 to 2025
DOT physical
Certified Phlebotomy Technician
PBT (ASCP)
June 2017 to October 2020
Certified Medical Assistant
Pallet Jack Certification
Assessments
Security guard skills — Proficient
January 2023
Assessing risks, enforcing security standards, and handling complaints
Full results: Proficient
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity
Full results: Proficient
Patient-focused care — Proficient
May 2024
Responding to patient concerns with sensitivity
Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Case management & social work — Proficient
January 2023
Determining client needs, providing support resources, and collaborating with clients and
multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work
Full results: Proficient
Nursing assistant skills — Proficient
January 2023
Providing nursing aid to patients using knowledge of relevant equipment and procedures
Full results: Proficient
Medical receptionist skills — Proficient
November 2023
Managing physician schedules and maintaining accurate patient records
Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
December 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient
Security guard skills — Proficient
November 2022
Assessing risks, enforcing security standards, and handling complaints
Full results: Proficient
Delivery driver — Proficient
March 2022
Interpreting instructions or signs and solving problems
Full results: Proficient
Warehouse safety — Proficient
November 2022
Using safe practices in a warehouse setting
Full results: Proficient
Food safety — Proficient
April 2024
Knowledge of proper food and equipment handling safety measures
Full results: Proficient
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work
Full results: Proficient
Data entry: Attention to detail — Proficient
September 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient
January 2024
Motivating others to achieve objectives and identifying improvements or corrective actions
Full results: Proficient
Administrative assistant/receptionist — Proficient
March 2023
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Medical terminology — Proficient
December 2021
Understanding and using medical terminology
Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting
Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Medical terminology — Proficient
September 2022
Understanding and using medical terminology
Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and accountable at work
Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting
Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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