Customer Service Warehouse Associate
Resume:
TyJuana Joseph
Lawrenceville, GA 30044
**************@*****.***
EXPERIENCE
Phoenix Direct, Duluth, GA - Warehouse Associate
MARCH 2023 - APRIL 2024
● Perform efficient order picking tasks according to established procedures, ensuring accurate selection of items for customer orders.
● Utilize scanning technology to identify and verify products for picking, maintaining high levels of accuracy and minimizing errors in order fulfillment.
● Safely operate material handling equipment such as forklifts or pallet jacks to transport picked orders to designated staging areas or shipping docks.
● Conduct thorough inspections of products for damage or discrepancies during the picking process, promptly reporting any issues to supervisors.
● Organize and prioritize orders based on urgency and delivery deadlines, working efficiently to meet productivity targets and customer expectations.
● Collaborate with team members and supervisors to optimize workflow and maintain a clean, orderly work environment conducive to efficient order picking and storage operations.
Assurant, Remote - Customer Service Representative NOVEMBER 2021 - JANUARY 2023
● Provide exceptional customer service by addressing inquiries, concerns, and requests related to homeowner’s insurance policies with professionalism and empathy.
● Serve as a knowledgeable resource for homeowners, offering guidance and explanations regarding policy coverage, claims processes, and billing inquiries.
● Utilize effective communication skills to build rapport with customers, actively listening to their needs and offering tailored solutions to meet their insurance requirements.
● Document customer interactions accurately and thoroughly within the company's systems, ensuring all relevant information is captured for future reference and follow-up.
● Collaborate with other departments such as claims processing or underwriting to expedite resolution of customer issues and ensure timely delivery of services.
● Continuously seek opportunities to enhance the customer experience by proactively identifying areas for improvement and providing feedback to management for process enhancements.
Chapel Beauty, Stone Mountain, GA - Sales Associate JUNE 2021 - NOVEMBER 2021
● Assist customers in selecting beauty products and hair care items that best suit their needs, providing personalized recommendations and advice on product usage.
● Demonstrate thorough knowledge of the available beauty supply inventory, including brands, ingredients, and benefits, to effectively guide customer purchasing decisions.
● Offer expert advice on hair care routines, styling techniques, and product compatibility, ensuring customers achieve desired results.
● Stay updated on industry trends and new product releases, sharing insights with customers and offering recommendations for trying new beauty products.
Angie’s Beauty, Stone Mountain, GA - Sales Associate FEBRUARY 2021 - JUNE 2021
● Maintain a clean and organized retail environment by restocking shelves, arranging displays, and ensuring products are neatly presented and easily accessible to customers.
● Monitor inventory levels and place orders for replenishment stock as needed, ensuring popular items are consistently available to meet customer demand.
● Conduct regular inventory audits to identify discrepancies, minimize product shrinkage, and maintain accurate stock levels.
● Provide exceptional customer service by greeting customers warmly, addressing inquiries promptly, and resolving any issues or concerns related to beauty products with professionalism and courtesy. Amazon, East Point, GA - Warehouse Associate
JUNE 2019 - AUGUST 2020
● Efficiently and accurately pick and pack customer orders within Amazon Fulfillment Centers, ensuring orders are prepared for shipment in a timely manner.
● Adhere to strict quality standards and procedures to ensure that products are handled and packaged correctly to maintain customer satisfaction.
● Safely operate warehouse equipment such as pallet jacks, forklifts, and handheld scanners to facilitate order fulfillment processes.
● Collaborate with team members to achieve daily productivity goals and support overall operational efficiency within the Fulfillment Center.
● Maintain a clean and organized work area, following safety protocols and guidelines to prevent accidents and injuries.
● Participate in regular training sessions and continuous improvement initiatives to enhance skills, knowledge, and performance as a Fulfillment Associate.
● Communicate effectively with supervisors and team leaders regarding any issues or challenges encountered during the fulfillment process, contributing to problem-solving and decision-making efforts. EDUCATION
Lithonia High School, Lithonia, GA - High School Diploma AUGUST 2018 - MAY 2020
SKILLS
● Order processing
● Multitasking
● Attention to detail
● Time management
● Teamwork
● Computer proficiency
● Shipping and receiving
● Inventory management
● Documentation
● Organization
● Training
● Hospitality
● Leadership
● Microsoft Office/ Microsoft Word
● Strategic Planning
● Logistics
● Process Improvement
● Strategic Planning
● Leadership
● Communication Skills
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