Customer Service Security Officer

EMPLOYMENT HISTORY

Security Officer

Agency Security Group, Seattle, WA — Dec 2021 - Present

Driver

Amazon.com — Apr 2020 - Dec 2021

Driver-Partner

Uber/Lyft — Jan 2018 - Apr 2020

Seattle, USA, 98188 • 206-***-**** • ***********@*****.** Garmel Bongo

Security Officer

Dedicated and seasoned customer service professional with over 10 years of experience in delivering exceptional service in various industries. Skilled in interpersonal communication and adept at de-escalating tense situations, ensuring customer satisfaction and retention.. Seeking to leverage extensive experience and expertise to contribute effectively to a dynamic team. Conducting regular patrols to maintain the safety and security of the property. Overseeing and managing sophisticated surveillance systems to monitor premises effectively. Demonstrating proficiency in swiftly resolving escalated incidents to ensure minimal disruption to operations Efficiently organizing and loading products into delivery vehicles to facilitate timely dispatch. Executing scheduled delivery routes with precision and adherence to predetermined timelines. Exemplifying a commitment to delivering exceptional customer service during all stages of the delivery process, ensuring customer satisfaction and loyalty.

Ensuring prompt and punctual pickup of passengers while adhering to designated schedules. Safely and responsibly transporting clients between destinations, prioritizing passenger comfort and security throughout the journey.

Upholding a meticulous standard of vehicle cleanliness and maintaining an impeccable driving record to ensure professionalism and safety standards are met.

SKILLS

Emergency Response Risk Management

Conflict Resolution Critical Thinking

Problem Solving Customer Service Excellence

Surveillance Monitoring Patrols

Adherence to Timelines Commitment to Satisfaction

EDUCATION

Bachelor's

Marien Ngouabi University, Republic of Congo — Sep 2001 - Aug 2008 Associate's Degree

Charles Montesquieu — Sep 1998 - Nov 2000

COURSES

8 Week Banking Training

YWCA/BankWorks — Aug 2015 - Aug 2015

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