Customer Service Technical Support

Kimberly

Burton

Professional Experience

July **10 - Present

IT Technical Support Consultant-Artesia, NM

• Assists Clients with hardware break/fix issues on various devices such as laptops, desktops, tablets, phones, printers, mobile devices and A/V equipment

• Troubleshoot computer hardware and software issues

• Install and test software

• Experience troubleshooting a wide range of operating systems such as Windows, IOS and Android

• Vast knowledge on a wide range of hardware/software and ability to train end-users on using new devices.

• Ability to walk end-users through troubleshooting hardware/software issues remotely giving them easy to understand, step-by-step instructions

• Ultimately help clients save money by not having to purchase new devices, due to providing top-notch troubleshooting and break/fix services

April 1999 to July 2005

Chevron Cashier Customer Service-Grayson, KY

• Greet customers and provide excellent customer service

• Count register and safe upon arrival

• Check customers out and run the cash register

• Clean, stock items and organize merchandise

20 Hummingbird Rd

Artesia, NM 88210

575-***-****

************@*****.**

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• Assist with unloading new merchandise off the trucks

• Count register and safe after each shift

• Fill out post-shift paperwork

April 1997 to July 1999

Receptionist Cumberland Energy Oil Grayson, KY

• Administrative duties such as answering phones, transferring calls and taking messages

• Handled all daily report sheets brought in by field workers

• Set up and organize office

• Maintain a clean, friendly environment inside the office Education

Eastern New Mexico University-Roswell NM,

• Perusing Bachelor’s Degree in Computer and Application Support – Expected Graduation 2020

Penn Foster Career School – Philadelphia, PA

• Associates Degree Radiology - 2017

Summary

I am currently a student attending Eastern New Mexico University- Roswell in pursuit of my Bachelor’s Degree in Computer and Application Support. With 20+ years of customer service and nearly 9 years of technical support under my belt, I am looking for an opportunity to join an organization as an IT Technician where I can assert my technical abilities while also providing top-notch customer service.

References

[Available upon request.]

Contact this candidate