Customer Service Information Security
Resume:
Justin F. Kraske
********@*****.***
https://www.linkedin.com/in/justinkraske
Intro
Information systems technologist with a comprehensive history in the customer service industry, committed to enhancing proficiency across the domains of customer service, technology, and information security.
Google cybersecurity certification (CompTIA Security+) Google October 2023
Associate of arts Cal State Fullerton May 2014
Avionics O-lvl class A1 F/A-18 Communication/navigation/radar systems USMC June 2006 - April 2007
Skills & Abilities
Network security/ Network traffic analysis (TCPdump, wireshark)
OSI Model troubleshooting
Programing (SQL, Python)
Linux & Windows line-command
Security frameworks, controls, design principles
Excellent written and verbal communication ability
Prodigious in abstract/conceptual problem solving
Customer service expert
Experience
IT ANALYST RGN ACCOUNTANCY GROUP INC. MAY 2021 – APRIL 2024
Proficiency with Linux and PowerShell CLI, virtual machines and remote desktop software
Adeptly assembling, diagnosing, and resolving issues related to computer hardware components, Windows event logs, user directory permissions, and endpoint security
Imaging/Reimaging operating systems (Linux, Windows, and macOS)
Troubleshooting and installing TCP (IPv4/IPv6) networks and Virtual private networks
Partitioning and reformatting M.2, SSD/HDD, SCSI, and IDE storage devices
SERVER RUMBA ROOM LIVE JAN 2019 – MARCH 2020
Provided knowledgeable recommendations on drink selections and promotions, enhancing the guest experience and increasing sales.
Swiftly resolved guest issues and complaints, utilizing strong problem-solving skills to ensure a positive experience.
Consistently adhered to health and safety regulations, ensuring all service areas met cleanliness and hygiene standards.
BOTTLE SERVER THE FACTORY FEB 2015 – DEC 2018
Provided VIP bottle service to high-profile clientele, ensuring a high level of personalized attention and exceptional customer service.
Skillfully managed multiple tables in a fast-paced, high-energy nightclub environment, maintaining a seamless and efficient workflow.
Coordinated with security and management to uphold a safe and enjoyable atmosphere, while also managing guest requests and resolving issues promptly.
FINE-DINING SERVER TRATTORIA NEAPOLIS SEPT 2013 – FEB 2015
Delivered attentive and friendly service to guests, ensuring a memorable dining experience by providing detailed knowledge of traditional Italian dishes and wine pairings.
Efficiently managed multiple tables in a busy environment, maintaining accuracy and speed in taking orders, delivering meals, and processing payments.
Maintained a meticulous attention to detail in table settings, order accuracy, and presentation, consistently upholding the restaurant's standards of excellence.
EXPEDITOR LEATHERBY’S CAFÉ ROUGE AUGUST 2011 – SEPT 2013
Coordinated communication between kitchen staff and servers to ensure timely and accurate delivery of dishes, maintaining smooth workflow during peak hours.
Inspected and garnished plates to ensure presentation met the restaurant’s high standards before being served to guests.
Managed order prioritization and resolved any discrepancies or special requests promptly, enhancing overall guest satisfaction and dining experience.
AVIONICS TECHNICIAN UNITED STATES MARINE CORPS JUNE 2006 – JUNE 2011
Implemented incident management, vulnerability assessment, and malware analysis
Monitored and calibrated network and firewall security of F/A-18 computer systems
Troubleshot F/A-18 jet hardware components such as ECU, navigation, communication, and radar systems
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