Customer Service Data Entry

Alberto Pineda

PROFILE

Recent college graduate seeking to enter the professional workforce. Eager to use skills gained from experience in restaurant, customer service, and sales industries in tandem with my education in order to make a positive impact.

EXPERIENCE

CASHIER, SHELL USA INC.; ANAHEIM, CA — 2019-2020

Operating POS in a fast, friendly and efficient manner. Checking delivery invoices to ensure all ordered items actually arrived. Stocking shelves and fridges, ensuring the oldest products were sold first and taking inventory. Handling cash and updating gas prices in the store’s computer system.

SALES ASSOCIATE, MEDIAMIX 365; SANTA ANA, CA — 2019 Learned and expanded upon the script that was given in order to personalize sales pitch to each potential client. Maintained daily sales quota and went above and beyond for weekly bonuses.

EXPEDITOR, TGI FRIDAY’S; ORANGE, CA — 2017-2018

Communicate between kitchen and wait-staff to maintain efficient flow and ensure hottest, freshest product for the guest. Address guest questions/concerns with wait-staff, or directly with the kitchen when applicable. Helping wait-staff run food and drinks out to guests if able.

LEVEL 3 ASSOCIATE, IN-N-OUT BURGER; ANAHEIM, CA — 2016-2017 As clean-up crew: Ensured entire facility was as spotless as possible, including cleaning floors, walls, windows, and tables. Performed deep-cleaning of fryers, grills, and hoods twice a month. As kitchen crew: Maintained a clean, well-stocked dining room while greeting guests. Operating POS in fast, friendly, and efficient manner. Handing out customer orders (dine-in and drive-through). Cleaning and dicing potatoes. Operating fryers to complete customer orders.

EDUCATION

UC Berkeley, Berkeley, CA — B.A. Applied Math, Fall 2023 SKILLS

• Professional and positive attitude earned from working in the restaurant and customer service industries.

• Excellent communication and negotiation skills from time spent working.

• Good quantitative reasoning ability from experience in earning applied math degree.

• Adept at various technologies, softwares and programming languages.

• Self-starter, quick learner, highly motivated and responsible. 8840 S ORMUS AVE RAISIN CITY, CA 714-***-**** ***************@*****.***

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