Customer Service Representative
Resume:
Olanrewaju M Olafuyi
Pearl, MS, 39208
***************@*****.***
EDUCATION
Jackson State University, MS United States 2021 - present
MS of Science, ACS Chemistry (In progress)
Dillard University New Orleans, LA United States 2015 - 2019
Bachelor of Science, ACS Chemistry (Completed)
EXPERIENCE
Netflix, Jackson, MS 05/2021 - 06/2022
customer service representative (remote)
●Assist customers with complaints and questions
●Provide customers with mishaps with account passwords and activities
●Assist with billing inquires
●Offer bundle benefits
●Keep records of customer interactions
●Determine product malfunctions
●Assist customers through chat applications and phone call with application issues
●Manage phone calls and customer grievances
Jackson State University, Jackson, MS 04/2020 - 08/2021
Financial aid customer service representative (remote)
●Organize and maintain appointments
●Control flow of traffic
●Assist students and parents in financial benefits and opportunities
●Manage check in and out
●Report damages or mishaps in the school financial aid data base
●Customer service analysis on respective employees
●Manage phone calls and customer grievances
Ross, New Orleans, LA 05/2019 - 01/2020
Retail Associate
●Organize store merchandise and recovery over night
●Assist other associates with cashier duties
●Master POS transactions
●Manage stock and conduct inventory markdowns
●Maintain store upkeep
●Manage fitting room activities
Kohls, Marietta, GA 11/2018 - 03/2019
Customer Service associate
●Conduct sales recovery
●Assist customers with services and merchandise
●Process returns and malfunctioning items
●Assist with missing online orders
●Assist customers with complaints and mishandled products
●Master POS transactions
●Replenish stock and organize displays over night
●Ensure customer satisfactory
●Manage day to day activities in store
SKILLS
●Ability to handle cash accurately
●Ability to carry-out maintenance of key equipment, and assembly of new equipment
●Ability to work in a competitive environment under tight deadlines
●An effective communicator with excellent interpersonal skills
●Presents self in a highly professional manner to others and understands that honesty and ethics are essential
●Ability to communicate with co-workers and other departments with professionalism and respect.
●Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
●Ability to provide clear directions and respond to employees.
●Basic food-handling skills
●Strong time management skills to ensure productivity in alignment with department standards
●comprehension and documentation
●Excellent typing, phone, and computer navigation
References
●Zhane Robinson (co-worker ) - 985-***-****
●Mr. Lashonda (supervisor) – 504-***-****
●Mr. Robinson (supervisor) -202-***-****
●Mr.kash Shash (supervisor) – 201-***-****
Contact this candidate