Customer Service Sales Associate
Resume:
Marilyn Wiggins
Dedicated, dependable customer service specialist adept at managing multiple tasks simultaneously.
Pittsburg, CA 94565
******************@*****.***
As a determined and focused individual. I’m driven to find a role where I can utilize my professional skills, grow personally, and be an asset to a team. I maintain strong communication and customer relations, with proven multitasking and active listening expertise.
Authorized to work in the US.
Work Experience
SALES ASSOCIATE
DD’s DISCOUNTS - Pittsburg, CA
•Warmly greet customers with eye-contact and provide exceptional quality customer service.
•Resolve customer complaints and issues in an adequate professional fashion.
•Managing the cash register throughout the shift, ensuring the money stays balanced.
•Maintaining a fast-paced and accurate manner while assisting customers.
•Proactive ability to multitask and prioritize during rush-hour.
•Keeping up a clean and organized work area, as well as ensure proper merchandise presentation.
•Complete assigned tasks throughout all working hours and perform a range of functions in all areas of the store as needed.
•Execute purchases and returns at the cash register while checking for accuracy.
•Ability to perform additional tasks in specific situations to achieve operational goals.
OFFICE RECEPTIONIST
UPS Store - California
April,2022 to December,2023
•Received and monitored a heavy number of incoming phone calls daily, with professionalism and courtesy.
•Maintained a pristine work environment by consistently keeping organization a priority.
•Sent email reminders to clients regarding upcoming appointments, ensuring seamless communication.
•Demonstrated excellent face-to-face customer service skills, warmly greeting visitors, and addressing their inquiries.
•Efficiently booked appointments, optimizing scheduling processes.
•Filed, scanned, and faxed important document to support customer needs.
•Fostered a positive work environment by contributing to a smooth workflow and team morale.
•Proficient in Microsoft Office suite and demonstrated high efficiency in typing tasks.
RETAIL SALES ASSOCIATE
Bath & Body Works - Antioch, CA
September 2020 to May 2021
•Prepared merchandise for the sales floor by pricing or tagging.
•Collaborated with retail representatives to increase sales through improved product presentations advertising collateral.
•Established rapport with customers to foster lasting relationships and enhance the shopping experience.
•Assisted customers in locating products and checked store inventory for items at other locations.
•Managed product returns and aided customers in making alternative selections.
•Implemented security and loss prevention protocols to identify risks and minimize store theft.
•Resolved customer inquiries and issues by recommending relevant products and services.
UNARMED-SECURITY OFFICER
Allied Universal - San Francisco, CA August 2018 to March 2020
•Problem Triage: Demonstrated the ability to promptly assess and address issues, offering precise and clear information while operating with minimal supervision.
•Physical Endurance: Sustained high levels of stamina during extended periods of sitting, walking, and standing, ensuring unwavering focus and vigilance throughout.
•Incident Reporting: Proficiently documented incidents such as theft, unauthorized access violations, and other irregularities in comprehensive reports, aiding in subsequent legal proceedings.
•Enforcement: Enforced rules and regulations by warning individuals of infractions or violations, and when necessary, executing evictions from the premises.
•Premises Security: Maintained the safety and security of both premises and personnel through vigilant patrol activities, mitigating potential threats and risks effectively.
Education
Some college
Los Medanos College - Pittsburg, CA
Skills
•Proven ability to maintain composure and decisiveness in high-pressure situations.
•Detail-oriented approach to observation and documentation.
•Dedication to upholding the highest standards of professionalism and integrity.
•Proficient in Typing, Microsoft word, and Administrative duties.
Certifications and Licenses
Guard Card
AED Certification
First Aid Certification
CPR Certification
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