Call Center High School
Resume:
Ahjanae Byrd
Washington, DC *****
***********@*******.***
Objective:
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company, while being open to gaining a new experience.
Education:
Diploma Mallard Creek High School, Charlotte, NC
4/2008 – 4/2011
Experience:
FEMA HOMELAND SECURITY–CUSTOMER REPRESENTATIVE (LOCAL HIRE) – Hyattsville, Maryland NPSC November 10. 2022 – April 2024
Assists callers with questions and concerns related to the recent disaster, responds to customer inquiries with active listening using a script as a guide.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Utilizes standard technology such as computers, telephone, email and web browsers to complete work tasks.
Refers escalated calls as needed to supervisor.
Records all results from contacts in call center database.
CIAN DIAGNOSTIC – SPECIMEN COLLECTOR Montgomery County
October 9, 2021
Traveled to Elementary and Middle Schools
Swab kid’s nasal for Covid-19 predictions
Label each with proper name and class
Picked up materials for testing
Drop off materials for results
DC HEALTH CALL CENTER – CALL REPRESENTATIVE
February 16, 2021 – May 21, 2021
Answering phone calls inquiries while scheduling patients for office visits and medical procedures for Coronavirus Vaccinations, and transferring calls to the proper departments within the company. As well as providing directions to patients who need assistance with finding the facilities.
Concierge – Vesta Corporation
OCTOBER 2018 – SEPTEMBER 2020
Welcoming customers upon entrance and confirm reservations.
Check identification for incoming visitors
The point of contact for guests and residents who need assistance or information.
Understanding customer's needs and provide them with personalized solutions
Receive incoming packages -UPS, FEDEX
Responsible for issuing all building correspondences to residents
Pool supervisor – summer – oversee the children
Filing documents
Program Assistant Human Resource Achievement Program
APRIL 2015 – JUNE 2018
Provides administrative support and customer service direct or assist with incoming and outgoing calls. Greets visitors, receives and sends mail and parcel shipments (USPS, FedEx and locally. Duplicates materials for training courses. Maintains inventory of office and course supplies.
Security Officer Metropolitan Protective Services
DECEMBER 2013 – APRIL 2015
Monitored and served visitors while applying safety and security policies. Informed visitors of safety/security policies. Provided visitor service to create a rewarding visitor experience. Responded accurately, courteously and promptly to visitor inquiries, enhancing visitor satisfaction. Provided accurate and timely information to visitor inquiries about the Museum, exhibits, neighborhood, programming, retail and dining.
Resolved visitor concerns and complaints in an efficient and effective manner. Communicated guest concerns/complaints to management and propose recommendations that successfully eliminate negative visitor experiences. Brought promptly hard to resolve and/or threatening situations promptly to the attention of the Coordinator, Assistant Manager or Manager, Museum Security.
Performed security and safety operations relating to the museum including: evacuations & fire drills; ensuring a safe environment; addressing threats to the museum, its staff, or visitors; alarms systems; CCTV; responding to medical emergencies; and issues involving hostile visitors, disturbances or theft.
Assisted in all areas of Operations and assist various Museum departments with special events. Serves as a resource to new staff members.
Provided First Aid/CPR as needed.
Acted as a deterrent to criminal activity on the Museum property. Reported evidence of criminal activity to the police department or proper authorities. Prevented theft, vandalism, and other crimes against persons and property, and pursues and detains persons suspected of such activities.
Observed and reported all security and safety hazards and provided written documentation.
Registration Assistant Howard University
AUGUST 2012 – OCTOBER 2014
Greeted students as they came in for orientation. Assembled and organized documents for student registration. Reviewed and maintained student files, data and documents to assist in the New Student Orientation. Assist with all onboarding sessions needed by the university.
Skills:
• Strong customer service skills
• Facility with accurately collecting and disbursing cash
• Excellent people skills
• Strong verbal communication skills
• Ability to communicate effectively with a diverse public
• Ability to represent in a positive and professional manner
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