Information Technology Access Management

SANTHOSH BABU KASAPURAM

E-mail : ********.*********@*****.*** Contact# : +91-916*******

Objective:

To associate with an organization that progresses dynamically and gives me a chance to utilize my current skills and be a part of a team that excels my work towards the growth of the organization.

Professional Summary & Responsibilities:

•Have 15 years & 7 Months of total IT experience in Information Technology, 6 years in United States and 9+ years in Offshore from India location. I am very efficient working as System Administrator/Production Support & in Identity Access Management Operations.

•Having 3+ year of experience in Identity Access Management (IDAM) as a Project lead, managing 20+ member team, Operation, people management, Mainframe Security tool - RACF, Tandem, CACS, PEP+ & AS400 etc...

•Around 8 years of AS400 Administration experience in maintenance & supporting the IBM AS/400, Power7 (I-Series) Servers (Monitoring daily/weekly/monthly backups, Full System Save, IPL, restoring of data, Apply PTF, OS upgrade, Licensing etc..,) along with AS/400 UAM

•Around 6 years of experience in JD Edwards (JDE World Soft) ERP UAM administration. Generating SOX violation complaints report, user id creation/deletion, access grants etc

•Around 2 years of experience in AS400 Application maintenance & support worked on RPG/400 & CL/400 programming.

•Identifying "bottlenecks" and implementing new and improved processes and policies excellent relationship building, communication, presentation & interpersonal skills

•Motivating team members and junior staff to exceptional performance

•Trained in IBM HMC management system.

•ITIL certificated.

•Completed PMP (Project Management & Professional) training attending 35 hours classroom training

•Understanding the scope of the project to be worked on day to day support

•Estimating the time and resources required to fully deliver the targets set for the project and coordinates with end users to understand issues and resolve them

•Managing time and structuring work to meet SLA as agreed with customer

•Managing individual project team members’ workloads to ensure they’re not overworked

•Measuring and managing project risks efficiently

•Serving as the team’s channel to higher management communicating needs and challenges providing weekly, monthly status review reports and matrix to customers on demand.

•Resolving obstacles and blockers that may hinder the team from doing the best job possible & will be Single point of contact and escalation point for all day to day change task planning & implementations.

•Implemented the SSO/EIM on iSeries servers for green screen and net server services

•Hands-on experience in AS/400 User Management (Creation, Modification/access grants and deletion of user Profiles)

•Responsible for day to day operations of security technologies and Solution

•Monitoring, Scheduling & troubleshooting of Batch Jobs using both Robot scheduler & IBM Job scheduler

•Hands-on experience in BRMS, scheduling the daily/weekly/monthly backups & recovery of object, tape management etc.,

•Hands-on experience in checking basic MIMIX health checks and removing errors on daily basic to keep in sync with Prod & DR servers

•Performed DR drill on regular basic as per customer standards. Coordinating with different teams & stakeholders such as application support, vendors and third party

•Worked on Remedy, Service Now Tool which is used to track user raised ticket (Incident Management), system changes (Change Management System), Problem ticket (Problem Management) etc.,

•Coordinate & work with vendors in the migration of AS400 sever to Power8 server.

•Performed OS upgrades and application upgrades, applying PTF’s, apply licenses for third party tools etc., on regular basic.

•Implementation of DC migration activity, leading team to perform system configuration testing, connectivity testing etc

•Printer Management - Creating OUTQ / Remote Q, Testing Spool files, Changing IP Address, Attaching Workstation customization object (*WSCST) to user profile along with configuring and troubleshooting Remote Printers.

•Hands on experience in SST and HMC. Dynamically resource movement by using HMC.

•Worked on Loading & initializing of backup tapes, object promotion using FTP as well as using Turnover tool.

•Worked on Showcase 9.0/9.1 running query for users as well as user setup & troubleshooting also worked on DBU, PDM, SQL/400, QRY400, IBM I Series Navigator, IBM MTK tool.

Professional Education:

Bachelor of Engineering in Computer Science & Information Technology.

Skill Sets:

AS400 Tool: Help Systems Robot (Scheduler), Turnover, Hawkeye, DBU10, SDA, PDM, Query/400

Other Utilities : Showcase 7.0/9.0/9.1, IBM MTK Tool Kit, RUMBA, IBM I Series Navigator, QMM, IBM client Access, IBM I Access for Windows, RACF, Tandem, CACS, PEP+

Cyber Security Tools: Access Management, TPAM, CyberArk, PingFederate, WAM (Web Access Management)

Languages: CL/400, RPG400

ERP : J.D. Edwards World Soft

Professional Experience in United States of America

Project: One of the leading banks in United States Mar’2019 to till dated

Description of the project:

U.S.Bank is of the leading bank in united state finance world. They have business in different areas such as mortgage, home loan, auto loan etc.

Technologies : AS400, Mainframe - DB2/400

Tools : Access Control Management (ACM), RACF, Tandem, CACS, PEP+,

TPAM, Service Now

Cyber Security Tools : Access Management, TPAM, CyberArk, PingFederate, WAM (Web

Access Management)

Responsibilities:

As a Project Lead, I am responsible for managing a team of 25 engineers as part of IDAM (Identity Access Management).

Some of role & responsibility are:

Understanding the scope of the project to be worked on day to day support

Estimating the time and resources required to fully deliver the targets set for the project and coordinates with end users to understand issues and resolve them

Managing time and structuring work to meet SLA as agreed with customer

Managing individual project team members’ workloads to ensure they’re not overworked

Measuring and managing project risks efficiently

Serving as the team’s channel to higher management communicating needs and challenges providing weekly, monthly status review reports and matrix to customers on demand.

Resolving obstacles and blockers that may hinder the team from doing the best job possible

Provide Functional and overall process assistance to the offshore team.

Coordinate with lead Architect for overall project governance.

Works on IAM issues related to Users life cycle, critical issues. Resolve L2, L3 issues.

Act as top line support for support issue escalation and On-call support on outside 16x5 windows.

Works on User life cycle Users Authentication issues & prepare SOP’s for standardization.

Single point of contact and escalation point for all day to day change task planning & implementations.

Database changes as needed and generated encrypted password as per the bank process & providing access & authentication.

Understanding client needs and problems and providing solution through best practices & solutions and helping them reduce risk by improving overall enterprise security posture.

Manage and ensure all project documents are accurate and complete

Working on new requirements for IT Security Solutions

Project: One of the Major Toy Manufacturing Company Feb’2016 to Mar’2019

Description of the project:

Mattel is American multinational toy manufacturing company. They have their business across the Globe and using JDE ERP on iSeries system to run their application. As an iSeries infrastructure support, we use to handle around 19 iSeries partitions. All vendor coordination, disk upgrade, PTF Installation, OS upgrades, coordinating with IBM for Hardware issues etc.., were parts of day to day this support.

Technologies : iSeries Administration, CL/400, DB2/400

Tools : IBM iSeries Navigator, EIM-SSO, QMM, BRMS, Showcase, Service Now

(Ticketing Tool), IBM I Access for Client Solution (ACS), Performance Navigator.

Responsibilities:

As a Project Lead, I am responsible for managing a small team of 6engineers and drive iSeries infra support. Some of role& responsibility are:

Managing & handling the project works, change request as well as support issues.

Coordinating with vendor to resolve the issue whenever required and plan for new project implementation.

Status updates to client regarding the support as well as project work.

Keep tracking of SLA of tickets & addressing the user issues on regular basic.

Mentor junior for resolving the issue and training technical concepts on regular basic.

Regular update of SOP documents as per the client request as well as for team’s reference.

Perform DR test on regular basic.

Handling Disk upgrade activity, PTF upgrades, OS upgrades, etc.,

Implemented SSO (Single Sign On) on iSeries systems.

Performing regular system cleanup and maintain system performance.

Running backups on daily/weekly/monthly (using BRMS) and Monitoring Backup on regular basics.

Performing IPL and full save system backup on regular basic.

Performed OS upgrades and application upgrades, applying PTF’s, apply licenses for third party tools etc.,

Involved in DC migration activity, leading team to perform system configuration testing, connectivity testing etc

Printer Management - Creating OUTQ / Remote Q, Testing Spool files, Changing IP Address, Attaching Workstation customization object (*WSCST) to user profile.

Hands on experience in SST and HMC such as dynamically resource movement by using HMC.

Project: Stryker Sep’2015 to Feb’2016

Description of the project:

Stryker is one of the world's leading medical technology companies and, together with customers. A Stryker are driven to make healthcare better. The Company offers adverse array of innovative products and services in Orthopedics,

Medical and Surgical, and Neuroethology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.

Technologies : AS/400, RPG/400, CL/400, DB2/400

Tools : PDM, Hawkeye, DBU

Responsibilities:

Analyzing the User Requirement Document and preparing Functional specs and Technical Spec. Involved in preparing Technical Design Document, Coding and Unit Test Cases.

Involved in User Acceptance Testing.

Analyzing the defects and rectifying them.

Updating the database as per the customer change request in live environment as per the requirement & updating the status to customer/users.

Project: One of the major oil & Gas Company (Worked both in USA & India) Sep’2009 to Sep’2015

Description of the project:

One of the world's largest energy companies, providing its customers with fuel for transportation, energy for heat and light, retail services and petrochemicals products for everyday items.

Technologies : AS/400, CL/400, DB2/400, ERP - JDE WS

Tools : TURNOVER, SEU, DFU, PDM, BRMS, RBO, Hawkeye, Showcase,

Remedy7.8.

J.D. Edwards (ERP) Support: - Providing JDE Admin Support

JDE User id creation/deletion of user’s profiles.

Providing Access and Removing Access of Programs.

Providing Access and Removing Access of Menus/Options.

Set up the printer Qutq and Jobq etc.,

Creating group profiles & assigning the appropriate authorities.

Creating the JDE environment as per the requirement.

Set up of library list to users.

Generating the SOX complaints reports.

Troubleshooting & resolving the user related access queries & other issue.

Responsibilities:

Maintenance & supporting the IBM AS/400, Power7 (I-Series) Servers/LPAR’s (such as Monitoring weekly/daily/months backups, Option 21, SAVSYS, IPL, restoring of data etc.,)

Monitoring, Scheduling & troubleshooting of Batch jobs using both Robot Scheduler & IBM job scheduler.

Coding RPG, CL program as per the business requirement as for day to day support activity.

Analyzing bugs in production system whenever any production issues raises and fixing same in live system.

Performing Daily, Weekly and Monthly backups through BRMS.

Loading & initializing tapes on daily/weekly basic.

Performing Full System Backup (Option21)/SAVSYS on Monthly Basis.

Managing Logs and Messages.

Holding and releasing Batch jobs and job queues.

AS400 User Management (Creation, Modification and deletion of user profiles).

Working on Object Promotion and object authorities (Grant, Revoke and change object authorities to users) using FTP as well as using Turnover tool.

Checking daily logs, System status and problems in AS/400.

Configuring and troubleshooting Remote Printers.

Applying patches & upgraded of application.

Professional Experience in India – Around 7 Years

Project: RDA (Reader’s Digest Associations) Dec’2008 to Sep’2009

Description of the project:

Reader’s Digest is a global multi brand media and marketing company that educates, Entertains and connects audience around the world.

RDA (Milwaukee) supporting four core businesses:

Magazines – 13 Titles like Taste of Home, Country Store etc.., and Taste of Home is one of the largest food and cooking magazine in the world.

Books – Direct Mail Continuity and One-Shot books and Trade books.

Catalog – Two Merchandise Catalogs - Country Store and Shop Taste of Home both with associated e-commerce sites (Order fulfillment system for orders).

World Wide Country Tours with 7,000+ travelers annually.

Technologies : AS/400, RPG/400, CL/400, DB2/400.

Tools : TURNOVER, HAWKEYE, SQL/400, Remedy, SEU, DFU, and PDM, RBO

Responsibilities:

Analyzing the User Requirement Document, Functional specs and Technical spec.

Involved in preparing Functional Design Document, Technical Design Document, and Unit Test Cases.

Involved in User Acceptance Testing.

Analyzing the defects and rectifying them.

Helping out the team members in giving them technical and functional support.

Involved in code review of projects.

Project: HBOS (Halifax Bank of Scotland) Nov’2007 to Nov’2008

Description of the project:

The Halifax name has long been associated with one of the UK's most established providers of Financial Services. HBOS was created on 10 September 2001 by the merger of Halifax and Bank of Scotland groups. HBOS group is the market leader in mortgages and major player in general insurance especially into creditors insurance.

HBOS group has four main subsidiaries and HBOS Insurance and Investments Ltd (I & I) is one among them.

Creditor Insurance is popularly known as Payment Protection Insurance and provides insurance covers to an array of regular payments that a person makes. Some of the payments that are covered by creditor insurance are Mortgage Payment, Personal Loan Payment, Credit Card Payment, Utility payments etc.

Technologies : AS/400, RPG/400, CL/400, DB2/400.

Tools : SYNON, TURNOVER, SQL/400, Remedy, RBO.

Responsibilities:

Analyzing the User Requirement Document, Functional specs and Technical spec.

Involved in preparing Functional Design Document, Technical Design Document, System Test cases and Unit Test Cases.

Solving the issues based on priority.

Solving the customer related issues in the live environment.

Preparing solution documents for resolved issues.

Updating the database as per the customer change request in live environment as per the requirement & updating the status to customer.

Also responsible for mentoring junior colleagues in the functional as well as the technical aspect.

Involved in code review of projects.

Project: AIG (Sybase to DB2/400 Migration) Mar’2007 to Oct’2007

Description of the project:

American International Assurance Company Limited (AIA), a wholly owned subsidiary of American International Group, Inc. (AIG) is the world’s leading international insurance and financial services organization.

Technologies : AS/400, RPG/400, CL/400, DB2/400, Sybase.

Tools : IBM MTK Tool kit, SQL/400.

Responsibilities:

Conversion of the stored procedures from Sybase to UDB2 & vice-versa using MTK tool kit & also manually.

Compilation, execution & testing of the stored procedures in I-Series Navigator.

Compilation, execution & testing of the stored procedures in Sybase environment.

Created tables, views & constraints in UDB2 based on the Sybase code.

Prepared the query plan documents for the stored procedures.

Prepared the data-mapping sheet from Sybase to UDB2.

Project: Skandia Aug’2006 to Feb’2007

Description of the project:

Skandia is a one of the leading provider of long-term savings with innovative solutions for investments, pensions, and protection in UK. The group has a balanced portfolio of businesses offering asset management, life assurance, banking and general insurance services in over 40 countries, primarily South Africa, Europe and the United States.

Money laundering is the process by which criminals try to hide the true origin and ownership of the proceeds of their criminal activities, i.e. illegal money is laundered through legal contracts.

Skandia carries out identity checks to ensure we know who our investors are, including any 3rd party payers.

Client identity checks are an integral part of our ‘Anti-Money laundering’ controls.

Technologies : AS/400, RPG/400, CL/400, DB2/400.

Tools : SEU, DFU, PDM, SQL/400

Responsibilities:

Analyzing the functional specs and technical spec.

Modifying the code according to the technical specs.

Unit Test for the code changes.

Involved in code reviews & validations of the coding standards as per the customer specifications.

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