Customer Service Data Entry

Janelle S. Peters

***************@*****.***

OBJECTIVE

To obtain an administrative position in a growth-oriented, team driven organization that is challenging and offers diverse job responsibility, which would allow me to utilize my skills and vast experiences. EDUCATION

Graduate - CEDAR FALLS HIGH SCHOOL, Cedar Falls, IA

Associates Degree Program – Business Management - OXNARD COLLEGE, Oxnard, CA SKILLS

70+ WPM Data Entry/13,012 KPH (Alpha) 8,620 KPH (Numeric)

Proficient in MS Office, advanced Excel skills, Quicken, QuickBooks, FICS MServicer, Unitrac, Pega

Organizational and multi-tasking skills

Provide experienced and positive customer service EXPERIENCE

Customer Service Representative – LHH Recruiting- Job Assignment, Allied Solutions LLC, Carmel, IN Remote position, Temp-8/2022 – 2/2023 Perm – 2/2023 – 2/2024

Received inbound calls as third-party Company tracking homeowners insurance on escrowed Mortgage accounts for several Lenders, Mortgage companies and Credit Unions

Verified homeowners insurance coverage via websites or calling out to agents and Regional offices

Updated and created escrow transactions for payments Mortgage Servicing Assistant - Midwest America FCU, Fort Wayne, IN 9/2019 – 10/2021

Provided mortgage servicing processes promptly on a daily basis

Maintained all Escrow items and made payments in a timely manner

Maintained documentation and reports as required Traffic Coordinator - Aerotek Recruiting - Job Assignment, GM FW Assembly Plant, Fort Wayne, IN 11/2018 – 8/2019

Provided out-bound auditing functions at the truck gate in accordance with GM practices and procedures, while maintaining high quantity and quality control Unit Secretary - Vibra Hospital of Fort Wayne, Fort Wayne, IN 1/2018 – 9/2018

Directed the orderly flow of unit and patient related data from admission to discharge. Responsible for all related chart notes, ordering of labs and other communications Traffic Coordinator - Ryder Integrated Logistics - Job Assignment, GM Stamping Plant, Marion, IN 7/2015 – 6/2017

Provided both in-bound and out-bound billing functions at the truck gate in accordance with GM practices and procedures

REFERENCES AVAILABLE UPON REQUEST

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