Customer Service Business Development
Resume:
Carmen M Atiles
CUSTOMER SERVICE PROFESSIONAL
ABOUT ME
Exceptional Customer Service and
Business development is my passion.
Extensive experience in coaching, sales,
marketing, phone etiquette and
organizational development. Passionate
about elevating myself and others to their
God-given potential.
EXPERIENCE
2023-2 UHC HEALTHY BENEFITS ADVOCATE
024 CONNEXUS RESOURSE GROUP
* Responsible for handling in/outbound calls
concerning plan activation, benefits,
program eligibility and problem solving,
* Heavy interaction with members to
identify needs for a smooth transition.
+ Served as a Liaison between members and
plan providers.
2013-2 INDEPENDENT DISTRIBUTOR
024 4LIFE RESEARCH
* Developed an international distribution
team to promote a line of natural
supplement.
« Conducted presentations, enrollments and
training.
« Online operational tasks for fast expansion.
2006-2 BUSINESS OWNER
013 FINAL TOUCH BOUTIQUE
2000-2ACCOUNT MANAGER
006 MARCOM TECHNOLOGIES
* Managed small business campaigns such
as Amex and Citibank card benefits.
« Heavy interaction with Client, call center
standards, Scriting, QA, Customer service.
EXPERTISE
Client Satisfaction
Account Management
Strong Organizational
Skills
Phone Etiquette
Great Written and Verbal
Skills
Critical Thinker
Sales Presentations and
Outcomes
Fully Bilingual Engish
and Spanish
EDUCATION
1981- Present: Seminars
specialized in Customer
Satisfaction, Marketing,
Management & Development.
Staten Island College, NY
1979-1981 Associate in
Science, Medical
Technologies.
Catholic University, P.R.
1975-1977 Associate in
Science.
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