Customer Service Representative

Quincey Dean

Hamlet, NC *****

***********@*****.***

+1-662-***-****

Authorized to work in the US for any employer

Work Experience

Cusomer Service Representative

ResultsCX - Remote

March 2022 to August 2023

Resultscx working on a wellcare LOB.

• Answered phone and assisted Members with changes

• Explained products and benefits

• Created customer appointments

• Scheduled reservations for customers

• Confirmed payments, refunds, etc.

Client Operations Representative

Teleperformance USA (Worked Remotely) - Greenville, MS September 2021 to December 2021

After going through a few weeks of training i had equipment issues that Teleperformance never addressed and i was unable to work.

Guest Advisor

Gamestop - Greenville, MS

September 2019 to November 2020

A customer facing customer service job. I dealt with customer concerns as well as worked a cashier. I handled items shipping and stocking as well as item intake. Sometimes alone for an entire shift. Education

High school diploma

Greenville High School - Greenville, MS

Skills

• Microsoft Word

• Microsoft Office

• Microsoft Excel

• 60WPM typing (10+ years)

• Mac OS

• Upselling

• Analysis skills

• English

• Customer service

• Data entry

• Telemarketing

• Customer service

• Sales

• Upselling

• Typing

• Phone etiquette

• Customer relationship management

• Communication skills

• Microsoft Office

• Medical terminology

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