Customer Service Representative

AMINA OMAR

***-*** ****** **** *

Toronto, ON

M*V3A9

Tel: 647-***-****

Email: ****************@*****.***

OBJECTIVE: Seeking a position as a Customer Service Representative SUMMARY OF QUALIFICATIONS

● Exceptional skill in delivering efficient customer service working within a front-line capacity

● Effective interpersonal and communication skills, able to interact with persons at all levels

● Demonstrated knowledge of cash register operation, able to process various types of transactions

● Effective interpersonal and communication skills; able to interact effectively with persons at all levels

● Proven ability to work well under pressure, both independently and as part of a team

● Strong organizational, time management and multi-tasking ability

● Sound analytical, problem solving and decision making skills

● Able to work both creatively and efficiently; while exercising careful attention to detail

● Demonstrates strong work ethic while handling competing prioritizes

● Computer proficient with MS Office and internet applications RELEVANT SKILLS AND EXPERIENCE

Customer Service

● Performed front-line customer service, took orders and processed timely requests

● Responded to customer inquiries both electronically and face to face

● Enlisted new and existing clients in services, promoting sales and revenue

● Opened and closed retail establishment and coordinated work related activities and operations to secure efficiency and compliance to company policies

● Responded to electronic inquires in a time sensitive fashion

● Tracked stock of supplies and placed orders when necessary for customers

● Answered and responded to inquiries from customers

● Sold products by outlining and promoting features and benefits

● Maintained clean and functional work station, performed light maintenance as required EMPLOYMENT HISTORY

Customer Service Representative, Municipal Elections Canada, Toronto, ON 2018 Customer Service Representative, Elections Ontario, Toronto, ON 2018 Internal Auditor, County Government of Kwale, Kenya, Africa 2008-2016 EDUCATION AND TRAINING

CPA, Part 1 and 2, Kenya School of Government, Africa 1998 Certificate in Clerical Accounting, Kenya School of Government, Africa 1998 References available upon request

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