Customer Service Data Entry

Professional Summary

Skills

Experience

Shantavia Jefferson

469-***-**** ******************@*****.*** Dallas, TX 75227 Highly trained health care representative with 9years of experience, mission is to be proactive and organized with passionate commitment to first-rate customer care. My core competencies include compassion, integrity and leadership, as well as, excellent communication skills and strong ability to handle tasks with accuracy and efficiency.

• Active Listening • Affective Communication • Critical Thinking

• Time Management • Complex Problem Solving • Self-Evaluation

• Payment Collection • Appointment Scheduling • Multitasking

• Database Search and Data Entry Skills • Adaptability • Insurance, authorization Patient Service Representative 2 November 2023 - Current Baylor Scott & White, Plano, Tx

• Epic scheduling,Registration,billing

• Answered incoming phone calls and provided assistance to callers with questions or concerns.

• Explained financial policies and procedures to patients or their representatives.

• Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions. Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.

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Help Desk Analyst April 2021 - May 2024

Chasebank/Cxloyalty, Dallas, TX

• Investigated and resolved balances using proactive communication with external and internal customers.

• Resolved client billing problems by collecting direct payments and setting up payment plans.

• Handled outbound collection telephone calls with consistent service quality and excellent success rate. Customer Service February 2017 - April 2021

T-Mobile Service, Dallas, TX

• Troubleshooting, Streaming, Account information, Shipping/data entry

• Maintained pleasant working environment for customer service team.

• Cultivated meaningful business relationships using excellent customer service skills.

• Created world-class customer experiences through energetic customer service and engagement. Customer service /CNA January 2014 - May 2024

VISION HOME HEALTH CARE, Dallas, TX

• Answer telephones and direct calls to appropriate staff, Education

• Schedule and confirm patient diagnostic appointments, surgeries,

• medical consultations, Greet visitors, ascertain purpose of visit, and direct them to appropriate staff

• Operate office equipment, such as voice mail messaging systems, and

• Kept rooms clean and ready to meet individual needs. High school diploma - Skyline High School

Epic training/HIPAA training/ - baylor Program

Sales training - T-moblie

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