Administrative Professional

Shante L. Childs

Qualification Summary

******.******@*****.*** • 302 – 685 – 3323

www.linkedin.com/in/shantechilds • New Castle, DE, 19720, US

Summary

Client-focused and performance-driven professional with extensive experience delivering excellent customer service and high customer satisfaction. Proficient in politely answering customers’ telephone calls, rendering exceptional customer service, and building strong customer loyalty. Capable of researching and booking travel arrangements for potential clients. Aptitude for maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres. Deft at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives. Remarkable efficiency in leading, recruiting, and training staff to augment overall performance and productivity. Eloquent communicator with excellent organizational skills and the ability to be flexible, adaptable, and dependable in a constantly changing and fast-paced environment. Areas of Expertise

Strategic Planning & Execution

Office Operations Management

Relationships Management

Travel Arrangement

Documentation & Reporting

Regulatory Compliance

Customer Service Management

Training & Development

Administrative Support

Performance Improvement

Complex Issues Resolution

Talented Staff Recruitment

Professional Experience

Medical Leave 2015 – Present

Aqua Pennsylvania, Inc. Springfield, PA 2003 – 2015 Administrative Supervisor

In my role as an Administrative Supervisor at Aqua Pennsylvania, Inc., I provided proactive support to the Manager of the Southern Network Division, Superintendents, and Assistant Superintendents. I was responsible for completing assigned administrative tasks within time and scope constraints, offering leadership and guidance to a team of administrative professionals, and delivering technical support for 20 laptops and 15 desktop computers. I also played a key role in recruiting, training, and mentoring talented staff to meet and exceed organizational needs. One of my notable achievements was improving productivity by 20% due to developing/streamlining Standard Operating Procedures

(SOPs), which created a seamless transition of documentation between administrative staff, managers and field operating staff.

● Through my leadership, training, and mentorship, I have played a pivotal role in significantly enhancing the overall performance of the administrative staff. This has not only driven results but also improved team efficiency, a testament to my ability to manage and lead a team effectively.

● Met with state officials to help simplify and implement the process an applying for state permits for upcoming construction projects in the Commonwealth of Pennsylvania.

● Received the President’s Award and Chairman's Award while delivering exceptional services. Additional Experience

Administrative Aide (Part-Time), Aqua Pennsylvania, Inc. Springfield, PA Reports Coordinator, Infobank Coordinator, Accounting Clerk II, Administrative Assistant, Communications Test Design, Inc., West Chester, PA

Administrative Assistant/Editorial Assistant, Williams & Wilkins, Media, PA Page 1 2

Education

Bachelor of Science in Paralegal Studies; G.P.A. 3.5/4.0 Peirce College, Philadelphia, PA

Approved by the American Bar Association (ABA)

A.A.S., Paralegal Studies; High Honors/G.P.A. 3.55 Delaware County Community College, Media, PA

Approved by the American Bar Association (ABA)

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