Customer Service Representative
Resume:
Sherry Singleton
Hartford, CT *****
********@*****.***
Work Experience
Customer Experience Coordinator
Conduent - East Hartford, CT
September 2022 to Present
I perform inbound inquiries for the State of CT Department of Social Services benefits center. I triage calls regarding member benefits to the appropriate department when needed, verify documents received and required, educate members on enrollment, renewals, and processes necessary to remain active with SNAP, HUSKY, and Cash assistance programs.
Customer Service Representative
U.S. Environmental Rental - East Hartford, CT
October 2021 to March 2022
Answer phones, take orders for rental equipment, schedule deliveries, reply to and create client correspondence via email
Customer Service Representative
Capital Region Education Council - Hartford, CT
August 2021 to October 2021
I take calls from parents and school districts regarding their children and students about their transportation needs.
Front Desk Receptionist
Precision Dental Network - East Hartford, CT
June 2021 to September 2021
Checked patients in, scheduled appointments
Fulfillment Engineer
Amazon
August 2017 to July 2019
Accurately pack and ship customer orders to ensure we meet customers' high expectations. Cashier
Save A Lot Grocery - Hartford, CT
March 2017 to August 2017
Operated a cash register efficiently and performed checkout transactions per item rate and accurately handed/counted of cash, debit cards, credit cards, Gift Cards, coupons and checks. Temporary Employee
Express Employment Professionals - Windsor, CT
June 2016 to December 2016
Assigned to perform various duties from customer service and food service worker Patient Billing Representative
CareCentrix - Hartford, CT
June 2016 to August 2016
Provided clients with payment solutions, price quotes for DME equipment using ICD-9 coding and verified insurance eligibility.
Customer Service Representative
Bonchi, LLC - Bloomfield, CT
August 2014 to June 2016
Answered and fielded phone calls, responded to emails, filed, copy and performed data entry functions. Customer Service Representative/ Call Center
Aetna, US Health Insurance - Windsor, CT
2004 to 2004
Answered incoming phoned, verified health insurance eligibility, advised members of their health benefits and documented accordingly.
Education
Graduate
American Institute - West Hartford, CT
Skills
• Computerized Medical Billing:
• Input patient information, Schedule appointments, work one-on-one with insurance companies, enter diagnostic and procedure codes, process day-to-day billing, reports and insurance claims. Heath Insurance Applications:
• Prepare medical insurance claims, submit insurance claims to appropriate insurance companies, process medical insurance claims. Medical Coding:
• CPT coding of procedures and ICD-10 coding of diagnostics Microsoft Word Proficient- type 55 wpm Understand medical terminology
• ICD-9
• Medical Records
• EMR Systems
• Physiology Knowledge
• Anatomy Knowledge
• Insurance Verification
• ICD Coding
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Customer service
• Medical Scheduling
• Medical Office Experience
• Patient Care
• Data Entry
• HIPAA
• Microsoft Office
• Managed care
• English
• Customer support
• Communication skills
• Computer literacy
• Computer skills
• Dental office experience
• Medical billing
• Organizational skills
• Filing
• Time management
Certifications and Licenses
Food Handler Certification
Medical Coding Certification
Assessments
Call center customer service — Proficient
January 2021
Applying customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity Full results: Familiar
Business math — Highly Proficient
June 2019
Measures a candidate's ability to use basic math to solve problems in a business context. Full results: Highly Proficient
Attention to detail: Inventory — Highly Proficient July 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Highly Proficient
Medical receptionist skills — Completed
September 2021
Managing physician schedules and maintaining accurate patient records Full results: Completed
Customer service — Familiar
September 2021
Identifying and resolving common customer issues
Full results: Familiar
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Advanced attention to detail — Completed
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Front desk agent (hotel) — Highly Proficient
May 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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