Customer Service Coffee Shop

JERIN

J*HN

Salmiya,Kuwait

+965********

*********@*****.***

Highly motivated and focused Supervisor with over 6+ years’ experience in Food and Beverage service industry. Specifically in Coffee shop environment. Experienced customer service professional adept utilizing knowledge both the food industry and customer service industry to successfully manage operations and create pleasing beverages. Accustomed to adhering to company standards and treating all customer with kindness and hospitality. An adaptive team player with a pass for good coffee and satisfying customers.

Skills

• Customer Service

• Inventory Management

• Occupational Safety

• Sales and Vendor Management

• Team Leadership

• MS Office

• Communication Skill

Work Experience

April 2018 – present

SUPERVISOR / CARIBOU COFFEE, KUWAIT

• Handling employees and customer complaints.

• Maintain updates records of daily, weekly and monthly revenues and expenses.

• Managed and maintained store inventory by ordering stocking supplies as well as retail.

• Overseeing the day to day operations of the shop.

• Coordinate vendors and other supplies.

SEPTEMBER 2015 – APRIL 2018

BARISTA / CARIBOU COFFEE, KUWAIT

• Prepared and served hot and cold beverages.

• Performed regular cleaning and sanitizing of machines and utensils to ensure a safe clean workspace. Cash handling and bakery inventory.

• Calibrating the espresso machine.

Education

APRIL 2013

BACHELOR OF TOURISM STUDIES / MAHATMA GANDHI

UNIVERSITY, KOTTAYAM, INDIA

OPEN COURSE- INTERNET WEB DESIGNING AND CYBER LAW

2

MARCH 2010

HUMANITIES / BOARD OF HIGHER SECONDARY,

KERALA, INDIA

Certificates

• IN STORE LEARNING COACH CERTIFICATION

• SUPERVISOR CERTIFICATION

• BARISTA CERTIFICATION

Activities

• STUDENT COUNCIL

• VOLUNTEER ACTIVITIES

• SPORTS TEAMS

• PETS CARING

References

Name - BHUPENDER SINGH FHARTIYAL

Title - STORE MANAGER, CARIBOU COFFEE- KUWAIT

Phone - +965********

Email id - *********.*************@*****.***

Name - SARATH CHEPPAYIL

Title –BARISTA, CARIBOU COFFEE- KUWAIT

Phone - +965********

Email id - ****************@*****.***

Name - SHAFEEQ ALI KIZHAKUMPARAMBAN

Title –SUPERVISOR, CARIBOU COFFEE- KUWAIT

Phone - +965********

Email id - ************@*****.***

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