Scrum Master Product Owner

Abstract: Certified Scrum Master and a Servant Leader bringing 8+ years of experience achieving goals in challenging IT environment. A seasoned scrum master with a strong desire for continuous learning. Skilled problem identifier and trouble shooter demonstrating business intelligence to accurately assess situational challenges, bridge technology and business goals and transform creative ideas into effective solutions. Clear understanding of Agile, Scrum and SAFe process and Motivated to learn, grow and excel in the industry.

Certification:

Certified Scrum Master (CSM)

TCS, New York, NY 09/2021-Present

Role: Scrum Master

Responsibilities:

Act as a liaison between client area and technical team by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems

Capture and document complex business and functional requirements including workflows, process maps and business processes

Create workflow diagrams to validate the basic and alternate flows in the various Business and Technical Use Cases

Work with the Product Owner in creating and prioritizing of user stories within product backlog

Conduct daily scrum stand-ups, arrange, and facilitate sprint demo of shippable product in sprint review meetings and Sprint retrospective

Facilitate backlog refinement (user stories prioritization) and sprint planning (user stories estimation) based on new and backlogged requirements

Arrange discussions on impediments and dependencies that are outside of the team's direct control and either leads resolution or collaborates with others to guide resolution

Ensure safe environment where problems can be raised without fear or judgment, with an emphasis on healing and problem-solving

Update and maintain the risk and issue logs

Facilitate defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines

Identify skills & competencies of scrum team members & make necessary adjustments to promote development and highly effective team

Facilitate discussion, decision-making, and conflict resolution

Embrace the spirit of continuous process improvement and apply improvements as needed

Provide support to the team using a servant leadership style whenever possible and leading by example.

Play key role in planning and conducting User Acceptance Testing (UAT)

Participate in development of training materials for the new technology and organized User Training

CGI, New York, NY 06/2018-09/2021

Role: Scrum Master

Responsibilities:

Facilitate various Scrum activities such as: Quarterly Planning, Sprint Planning, Sprint Reviews, and Sprint Retrospectives

Provide guidance to the team and Management on SAFe Scrum Values, Practices, and Rules; essential adherence to SAFe Scrum methodologies

Facilitates meetings and PI Planning with customers to gather and document requirements and explore potential solutions Communicating and working directly with the Product Owner to consistently maintain the product backlog and handle changes both to the product backlog as well as changes to the executing sprint

Facilitating daily Scrum activities such as: Stand-Ups, updates to burn-down spreadsheets and charts, backlog reviews, as well as impromptu meetings as needed

Creating and maintaining risk and issue logs including working with appropriate parties to create mitigation and corrective action plans with communication to the team, product owner, and executive management

Building team cohesion and foster good communication between various development teams, also measure and improve team productivity

Remove roadblocks reported by the team, which could require cross-team collaboration and or escalation, possibly up to executive management

Facilitate a good and respectful Scrum environment, conditioning and empowering the team to be self-managed

Communicate and work directly with the Product Owner to consistently maintain the product backlog and handle changes both to the product backlog as well as changes to the executing sprint

Create and maintain risk and issue logs including working with appropriate parties to create mitigation and corrective action plans with communication to the team, product owner, and executive management

Communicate with all stakeholders so that they are informed of schedules and timelines, statuses, issues, mitigations and all other information necessary or requested

Assist in the creation of processes and procedures with input from other product development teams

Citi Bank, New York, NY 06/2016-06/2018

Role: Scrum Master

Responsibilities:

Supervising and facilitating the daily activities and ceremonies of the 3 squads of the membership project

Supporting Product Owners (POs) in prioritizing and refining activities

Supporting project managers in the sound management of their initiatives (budgets, schedule, risks and issues, etc.)

Acting as a "coach" to less experienced colleagues in the use of the agile methodology and propose improvements that support the delivery of features

Diagnosing problematic situations, facilitate their resolution by ensuring the implementation of solutions

Raising the risks and issues inherent in the initiatives in a constant and proactive manner

Managing stakeholders and maintain good relations with internal and external collaborators

Coordinating preparation for and execution of internal and external presentations made by team members such as System Demos, Inspect and Adapt workshops, and other related Agile ceremonies

Supporting your team and other initiative managers in managing interdependencies and blockers.

Introducing tools to enhance team collaboration such as rules of Scrum, Work in Progress (WIP) limits from Kanban, and other process rules for consideration and adoption by the team

Organizes, facilitates & leads the agile program processes and their execution, escalates impediments, manages risk, and helps drive program-level continuous improvement

Identification and management of dependencies; ensuring dependent work is closely tracked and delivered to prevent schedule slippage

Collect project performance indicators, build status reports, Management & VP-level presentations

Cross-Organizational Coordination with Other Agile Teams

Macys, Atlanta, GA 04/2014- 06/2016

Role: BA/Scrum Master

Responsibilities

Provide guidance to the team on Scrum Values, Practices, and Rules; essential adherence to Scrum methodologies

Facilitate daily Scrum activities such as: Stand-Ups, updates to burn-down spreadsheets and charts, backlog reviews, as well as impromptu meetings as needed

Facilitate a good and respectful Scrum environment, conditioning and empowering the team to be self-managed

Primary point of contact between Subject Matter Experts (SMEs) and other Business representatives, using knowledge of staffing records and methods to ensure accurate documentation of business requirements.

Developed a file of Forms used as the standards in all staffing and security services for both Personal and Commercial Lines of Business.

Involved in gathering requirements of security camera integration and content processing flow.

Performed User Acceptance Testing (UAT) for various web based and database related applications.

Serve database owner SME, reporting to the program manager, addressing various System issues as they arise and the point person for the development and adoption standards.

Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.

Education: Punjab University

Bachelor in Science

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