Customer Service Support Specialist
Resume:
KATERINE Fernández Garcia
Austin, TX *****
***********************@*****.***
Highly motivated graduate with full proficiency in two languages, a passion for customer service, and a desire for consumer education
Work Experience
Customer Support Specialist
Restoration Builders Inc.-Austin, TX
June 2023 to Present
I take care of organizing call ques and scheduling jobs, some parts of sales, and customer service as well as appointment setting.
Spanish Interpreter
Akorbi-Texas
January 2023 to Present
As an interpreter I work answering calls constantly while interpreting for the client and customer back and forward.
Bilingual Tutor, Literacy First
August 2022 to December 2022
Planned lessons tailored to each individual student’s learning style and skill level Maintained individualized records on the progress and effectiveness of the various learning methods employed by the company
Prepared personalized reports for each student to track their progress through the program and on proficiency
Cashier
Family Dollar
January 2022 to August 2022
Assisted customers with check-out and ensured accurate transactions Answered any questions about store policy and rewards accounts Cleaned the check-out aisle and register station
Skills
• Learning technology
• communication
• Experience with children
• Literacy education
• English
• Curriculum development
• social
media
• Experience working with students
• Early childhood education
• Childcare
• Teaching
• Customer service
• Windows OS
• Microsoft suite
• Spanish
• Classroom management
• Classroom experience
• lesson planning
• Tutoring
• Preschool experience
• language
• marketing
• Writing skills
• Special education
• Interpretation
• Bilingual
• Communication skills
• Microsoft Excel
• Appointment scheduling
• Sales
• Microsoft Office
• Nannying
• Organizational skills
• Lesson planning
• Construction
• Construction management
• Communication skills
• Microsoft Excel
• Microsoft Office
• Project management
• Program management
• Project coordination
• Agile
• Microsoft Project
• Leadership
• Analysis skills
Languages
• Spanish - Fluent
• English - Fluent
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