Customer Service Ocean Import

Ronald Ansoorian

***************@*********.*** 310-***-****

SUMMARY OF QUALIFICATIONS EDUCATION

● 20+ years of sales experience/ created SOPs USC, B.A. Business Admin

● Air/ocean import brokerage 1983 – 1985

● Customs compliance

● Customer service Santa Monica College, A.A. Business Admin

● Air/Ocean export/AES/Licensing 1981 – 1983

● Microsoft Word/Excel/Outlook/AS400

● Monitoring of budget/P&L/ A&R

WORK EXPERIENCE

CUSTODIA, Operations Lead 9/22- current

● Manages staff of 3 in all operations issues

● Handles all air import shipments

● Handles 50% of ocean import shipments & logistics moves

● Assists with accounting team to monitor AR and P&L

● Handles all customs compliance issues for accounts DASCHER, Operations Lead 11/2021 – 9/2022

● Lead staff of 16 in all operations issues and handled all billing for LAX & PHX offices for two of their VIP customers’ budgets

● Processing shipments in ocean import & providing customer service

● Completed all billing for both branches and made net revenue profit of over $7 million dollars.

● Handled all customs compliance issues for accounts CEVA, Director of Logistics 11/2015 – 4/2020

● Oversee about 250 staff members in logistics as well as working with brokerage, export, FTZ in daily operations. Ensure all air freight that arrives into port gets recovered at airport, processed through export, received & processed through XDOCK then eventually cleared to move out via outbound on a daily basis.

● Handled all customs compliance issues for the 25 VIP accounts (semi-conductors, computer parts & electronics, apparel), which generated the company millions of dollars. TRANSPACIFIC LOGISTICS, Operations Manager/Director 2010 – 2015

● Manage staff of 15 in daily operations of import and export, air and ocean, customer service, sales, transportation, logistics, warehousing. Account executive for multiple global accounts, travel, provide customer service as well provide daily, weekly, and monthly reports for these customers.

● Handled all customs compliance issues for accounts HIPAGE, Branch Manager 2005 – 2010

● Managed staff of 3 in daily operations for import and export - air and ocean, customs compliance, customer service, logistics, transportation, warehousing, distribution. Helped with sales department and was also account executive for multiple accounts, provided corporation with weekly & monthly reports for all accounts as well monitor and managed P&L. Traveled on sales calls, domestically and internationally.

● Handled all customs compliance issues for accounts PANALPINA, Director of Operations & Logistics 2000 – 2005

● Managed staff of 75 in all import, export, air and ocean operation tasks on daily basis as well as for logistics, transportation, distribution, warehousing & customer service. In charge of hiring and firing and all reviews, created SOPs, monitored department budget, A&R, P&L. Reported to branch manager, provided weekly & monthly reports. Traveled on sales calls, domestically and internationally.

● Handled all customs compliance for all over 100 special and general accounts CIRCLE INTERNATIONAL, Operations Manager 1999 – 2000

● Managed staff of 70 in daily operations in all departments of import, export, air and ocean brokerage, logistics, NVOCC, breakbulk, customer service, warehousing, distribution, monitored budget, P&L, A&R and A&P. Provided reports to branch manager weekly on weekly & monthly basis. Traveled on sales calls, domestically and internationally.

FRITZ COMPANY, Import Operations Supervisor 1986 – 1999

● Oversaw shipments on daily basis in air and ocean import. Provided customer service on accounts.

● Handled all customs compliance issues for all special accounts department – 40 staff total

● Accounts were: Payless Shoes, Toys R Us, Reebok, JC Penny, Sears, Nordstrom, Macy’s

● Met with inspectors at Customs whenever issues arose to get clearance

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