Customer Service Shift Manager
Resume:
Esther Vega
Chicago, IL *****
************@*****.***
Professional Summary
Motivated customer service with over 20 years retail experience, Committed and hardworking dedicated to resolving issues, answering customer questions and offering excellent communication and good judgment.
Skills
Return and Exchange Processing
Customer Satisfaction
Credit and Debt Card Processing
Station Preparation
Staff Assignments
Answering Customer Questions
Janitorial Duties
Coin and Currency Counting
POS Inventory System Operation
Work History
September 2022 - Current
Compass Group - Chicago, IL
Cashier
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
June 2021 - July 2023
Walgreens - Chicago, IL
Shift Manager
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Oversaw loading and unloading of packages in warehouse.
December 2018 - May 2021
Tony's Fresh Market - Chicago, IL
Assistant Deli Manager
Operated slicer and price computing scale to accurately slice, weigh and label meat products.
Controlled freshness of products by rotating and removing out of code merchandise.
Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Education
City Colleges of Chicago - Wilbur Wright College Chicago, IL
GED
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