Scrum Master Help Desk
Resume:
Professional summary
Driven Scrum Master bringing nine years of IT industry experience. Coordinates and guides sprint planning and collaborates with team members to address resource allocation. Proven history of developing and implementing improvements to streamline workflows. Employment history
JayTech Digital Solutions Scrum Master Remote
Feb 2018 - Present
VBC Help Desk Support Tulsa
Nov 2015 - Feb 2018
Eghosa Aibangbee
Scrum Master
Marrero, 70072
******.*********@*****.***
Innovated by taking initiative and applying new methods to improve work processes, achieving a 25% increase in efficiency.
Facilitated daily Scrum, sprint planning, sprint demos, and retrospective meetings in 100% of sprints.
Coordinated collaborative work, team assignments, discussions, and managed resource allocation and decision-making in 90% of projects. Communicated with other Scrum masters, program leadership, and development teams to report on status and blockers in 100% of sprints. Supported the creation of a collaborative work environment that encouraged innovation among team members in 95% of projects. Managed the product backlog, working closely with product owners to prioritize items for development in 100% of sprints. Assisted in refining user stories, ensuring they met acceptance criteria and were well-defined in 100% of sprints.
Ensured timely delivery of high-quality products by removing impediments faced by the development team in 100% of sprints.
Addressed and resolved routine user issues.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Installed, modified, and repaired software and hardware to resolve technical issues. Assisted users with setting up their mobile devices to connect to corporate resources like Exchange server or WI-FI networks.
Optimized technical support processes, reducing resolution time by 20% through effective troubleshooting and user education.
Identify and suggest possible improvements on procedures Education
Bachelor of Science - Economics Education Ambrose Alli University Ekpoma, Edo State
Aug 2008 - May 2011
Certifications
Professional Scrum Master (PSM1)
AWS Solution Architect - Associate
Certified Terraform Associate
Skills
Adaptive Leadership Change Management
Sprint Planning Software Development Lifecycle
Team Facilitation Python
Bash PowerShell
Agile Best Practices Lean Principles
Scrum Framework
Links
www.linkedin.com/in/eghosa-aibangbee-
386aaa2ba
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