Customer Service Data Entry

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. DISPATCHER — Parata Systems LLC

Durham, Nc, August 2022 - Present

CUSTOMER SERVICE REPRESENTATIVE — Rhode Island Department of Health Rhode Island, New York, February 2018 - August 2022 CUSTOMER SERVICE SPECIALIST — Packing Corporations of America Farmville, NC, January 2015 - February 2018

Remondia Bullock

Customer Service Representative

Phone 919-***-****

Email *****************@*****.***

Address Durham, NC 27707

• Data entry and Documentation • Active Listening/ Customer Service

• Problem Solving • Typing Speed and Accuracy

• Conflict Resolution/ Problem Escalation • Remote Tools/ Technical Support Tools

• Salesforce/ etc • High volume call center

• Cold-calling

• Excelled in multitasking to manage a high call volume with professionalism and efficiency.

• Proficiently used computer systems for data entry, tracking, and managing of driver information.

• Responded quickly to emergency situations involving drivers and machines.

• Maintained a high level of professionalism when dealing with difficult customers.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Provided exceptional customer service to ensure customer satisfaction.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

• Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.

• Resolved escalated customer issues quickly and efficiently while adhering to company policy. Developed effective relationships with customers through active listening, problem-solving, and follow up communication.

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Assisted customers with product selection by providing detailed information on features and benefits of various products or services.

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CAREER OBJECTIVE

SKILLS

EXPERIENCE

GED

— Nash Community College

Nashville, Jan 2006

EDUCATION

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