Customer Service Representative
Resume:
Rachel Masker
Denver, CO *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver
Lyft & Uber - Denver, CO
October 2022 to Present
Pick up and drop off customers to their destinations. I also do uber eats when I desire a change of pace. I love it in the year I've been doing it I haven't had one problem with any customers. I was real hesitant hearing all the horror stories but I didnt have one problem. I've really enjoyed the job and the people, not the companies so much. Owner
A Little Of This & That - Denver, CO
March 2019 to Present
We lost our trucking company due to the pandemic. I had to come up with something to help support us. I decided I was going to buy things on the net and resell them. So I went online and bought a bunch of different kinds of things from scooters to nail kits and resold then online and out of my garage. I set up a store in my garage. It did amazingly well for the couple years I've had it going. Customer Service Representative
Levis Straus & Co - Aurora, CO
October 2022 to February 2023
It was seasonal for the holidays. I assisted customers with purchases, finding lost orders, processing refunds, exchanges.
I absolutely loved the job and being home everyday not having to travel back and forth to work. Owner
R & A Transport LLC - Denver, CO
November 2013 to September 2020
My husband and I owned the company which was car hauling/ auto transport. We transported vehicles all over the U.S.A. We received the vehicles from private owners, auctions, and dealerships, and businesses. We really enjoyed it. The business was lost due to the pandemic. Operations Manager
Fox Rent A Car - Denver, CO
September 2017 to August 2018
I was in charge of the staff, dealt with all customer service requests and complaints. I did anything and everything that needed to be done from parking cars, washing cars, returning, renting. I was also the ambassador for customer service. Which has never been a Managers job before, our employees were not customer service gurus. I also cleaned the bathrooms, took out trash, anything that was needed to keep Fox running smoothly. I decorated for every holiday to happy up the place it was great for morale. I absolutely loved the people the customers and the work. Warehouse Lead
Prologistix - Denver, CO
October 2015 to March 2016
I was hired for Q/C, but immediately was moved to Induction, then 2 weeks later I was promoted to Processing Lead, then 2 weeks after that I was promoted again to the lead over the warehouse (Processing and Transporation). My duties were overseeing all the employees, making sure all the mail was processed and shipped. I reported to Scott from Prologistix and Justin from UPS.
Supervisor Scott Frants en- 303-***-**** .*****.********@***********.*** Warehouse Associate
Amazon Distribution Center - Charlestown, IN
November 2013 to January 2014
I was hired for the holiday season (temporary)
I was in shipping. I wrapped presents, and packaged items to be shipped. Manager
That Little Restaurant - Melbourne, FL
May 1993 to 2014
I interviewed, hired, and supervised staff. I ordered inventory. Promoted a positive atmosphere to guarantee our customers received excellent food and service. Maintained a safe environment for customers and staff alike. Skillfully interacted with vendors to obtain best quality and pricing. Managed payroll, timekeeping, scheduling, and hiring and termination. Dealt with all problems in house from customers to employees to repair men to vendors. I played every position depending on what was needed for the business to run smoothly.
Overall I handled everything to do with running a business including working right along side the employees.
Manager
Dairy Castle - Elon, NC
January 2009 to August 2009
I was only here 8 months due to an illness in my family My duties at the Dairy castle were the same as at the restaurant, the only difference is I did not do payroll. The place was such a mess when I started, by the time I was finished cleaning, painting, and organizing the restaurant along with improving revenue, the owners were able to sell the business after having the restaurant for 30 years. Which happened to work for me because my mother was diagnosed with colon cancer so I had to return home to help with family business. Education
High school or equivalent in general
Melbourne High School - Melbourne, FL
August 1990 to June 1993
Skills
• Supervising Experience
• Customer Service
• Restaurant Management
• Warehouse Experience
• Warehouse Distribution Experience
• Restaurant Experience
• Profit & Loss
• Restaurant Experience
• Restaurant Management
• Tractor-Trailer
• Warehouse Distribution Experience
• Warehouse Experience
• Payroll
• Load & Unload
• Logistics
• Merchandising
• Pricing
• Freight Experience
• Sales Management
• Driving
• Inventory Control
• Flatbed
• Warehouse Supervisor Experience
• Management
• Recruiting
• Sales
• Leadership
• Hospitality
• Communication skills
• Typing
• Banking
• Conflict management
• Warehouse Management
• Shipping & Receiving
• Computer literacy
• Microsoft Office
• Microsoft Excel
• Computer skills
• Microsoft Word
• Phone etiquette
• Van driver
• CSS
• Delivery Driver Experience
• Box Truck
• Pallet Jack
• Microsoft Powerpoint
• Customer service
• Supervising experience
• Hospitality
• Payroll
• Guest relations
• POS
• Cash register
• Restaurant experience
• Order entry
• Leadership
• Windows
• Sales management
• Cash handling
• Customer relationship management
• Driving
• Fraud prevention and detection
• Filing
• Filing
Certifications and Licenses
Driver's License
September 1988 to September 2028
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
SERVICEORIENTED
STAFF SCHEDULING
FOOD SERVICE BACKGROUND
TRANSPORTATION BACKGROUND
STRONG WORK ETHIC
POINT OF SALE (POS) SYSTEM OPERATIONS
INVENTORY CONTROL
RECORD KEEPING
VERY ORGANIZED
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