Customer Service Supervisor
Resume:
Krystina Guthrie
New Castle DE 19720
Phone: 302-***-****
E-Mail: *************@*****.***
Professional Summary
Skills
Detailed oriented
5+ years processing experience
Training of wholesale and exceptions batching
experienced in several areas of payment processing
proficient computer skills
Experience
September 2017 to Current
Deluxe Newark, DE
Process Specialist
Handles complex clients with challenging processing requirements.
Managing receive dates and backdates to ensure client deadlines are met. Assist with training and quality controls.
Communicate with all areas of operations and shift to ensure client deadlines are met in a timely accurate manner.
June 2016 to September 2017
Adecco Newark, DE
Processing Specialist
Sort incoming mail to proper areas
scan incoming mail to record receipt of certified mail
review incoming applications for proper documentation
ensure applications are filled out properly in their entirety
May 2015 to June 2016
Royal farms Smyrna, DE
Customer Service Supervisor
Running cashier line of 3 people
working register
running lottery machine balancing lottery machine
household duties around the store
delegation of duties
morning and nightly paperwork
documenting and checking incoming deliveries
March 2013 to June 2014
Bank of America Newark, DE
Mortgage Loan Closer
Review loan packages for required documents
send borrower disclosures
dorect communication with brokers,loan processors and account executives
Familiar with MIP calculations and Va funding calculations
February 2012 to March 2013
Freedom mortgage Newark, DE
Loan Processor
Review good faith estimates for accuracy
communication with loan processors and brokers
send disclosures
Handles VA,FHE,FNMA and USDA Loans
fam at with MIP AND VA funding calculations
Education
September 2009 Harris school of business Dover, DE
Certification Surgical Technology
June 1999 Thomas Mckean HS Hockessin, DE
High School Diploma General
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