Data Entry Customer Service
Resume:
Temple J. Jones
*** * **** *** #*** Wheaton, IL *0187 224-***-****
***********@*****.***
Legal Assistant, Legal Secretary, Paralegal, Legal Receptionist
Education
Everest University, Tampa Florida
Bachelors of Paralegal Studies
July 2013 Graduate
Summary
Recently graduated Entry-Level Paralegal with excellent skills seeking a position within the legal department where a working knowledge of legal terminology, general law, and legal proceedings pertaining to the following case types will be fully utilized and expanded
Wills, Trusts and Probate…Family Law…Contract Law…. Real Estate Law….
Environmental Science…. Bankruptcy…Law Office Management
Qualifications:
oDetail oriented with excellent research, investigative and reporting skills
oAble to compose legal memorandum and briefs
oDemonstrate outstanding problem solving and active listening skills
oExercise independent decision making abilities
oUphold the ethical standards of the legal profession
oSoftware: Windows, Microsoft Word, Lexis/Nexis, Westlaw
oGeneral Office Skills: Type 45 words per minute
Temple J. Jones
100 N Gary Ave #204 Wheaton, IL 60187 224-***-****
***********@*****.***
Professional Work Experience
Verizon Wireless (Contract) June 2017 to current
Rolling Meadows, Illinois
Data Entry Specialist
Updating RYL’s profile by verifying the information that the third party stores put on the profiles.
ITW Shakeproof (Contract) January 2017 to April 2017
Elgin, Illinois
Customer Service Representative
Enter daily orders for Toyota and enter weekly orders for other customers
Enter weekly releases for Toyota and other customers for other customer service representatives
Handle Toyota Monthly Service parts by placing the order and shipping the parts to them via UPS
Typing, filing, scanning
Talk to Toyota Representative about short shipments
Preparing Short shipment, supplemental orders, expedites orders to ship to Toyota the day they want the parts.
Prepared the Toyota training manual
Set-up the Toyota Service Parts so that they can be pulled on a monthly basis
Verizon Wireless (Contract) September 2016 to December 2016
Rolling Meadows, Illinois
Data Entry Specialist
Update business profiles by adding passwords
Add new Point of Contacts
Delete Point of Contacts
Research business using Google and Whois.com
Make outbound calls to customers
Unite Here Health(Contract) May 2016 to August 2016
Aurora, Illinois
Data Entry Specialist
Scanned documents into DMS system
Email and copy documents
Categorized documents in DMS
Member look up via Social Security or Name
Worked on Scanned pilot projects for new system
Microsoft Lync (messenger)
Upload New enrollment and election orms that comes through either mail or e-mail
Morton Salt (Contract) November 2015 to March 2016
Oak Brook, Illinois
Customer Service Representative
Processing of customer orders received via telephone, fax, electronic data interchange (EDI), and mail to ensure accurate and timely delivery of orders for government and commercial customers.
Submit account changes
Look up shipping information for vendors
Fulfill customer’s requests for invoices to be emailed
Look up customer information when they do not have their customer number
Provide highest level of customer service and support to business partners and retailers
Shapiro, Kreisman & Associates (Contract) August 2015 to October 2015
Bannockburn, Illinois
Paralegal/Data Entry Clerk
Upload dockets from NJ court website
Download dockets to Case Management System
Upload dockets from Judicial Electronic Filing and Imaging System
Data entry of uploading legal documents
Pull dockets for attorneys
Downloading files
Healthcare services Corporation
A Division of Blue Cross Blue Shield
(Contract) January 2014-March 2015
Naperville, Illinois
Records Processor
Process clients request PCP changes, address changes and effective date changes
Verified Social security numbers and effective date changes for healthcare enrollment
Update physician information so that the patients will have in network care for HMO and PPO
Optum Healthcare (Contract) February 2013-May 2013
Downers Grove, Illinois
Data Entry Specialist
Called participants to get updates on fertility treatments
Requested fertility lifetime maximum benefits
Entered and update medical records into patient accounts
Verified invoices to ensure lifetime maximum benefits did not exceed healthcare coverage
Reviewed patient’s explanation of benefits to verify lifetime maximum benefits and insurance provider coverage
Alere Health
Rosemont, Illinois February 2008-September 2012
Enrollment Assistant/Data Entry Clerk
Assisted enrollment specialists with physician and nurse searches
Supported new hires in insurance enrollment training and other projects as needed
Enrolled employees from various companies into healthcare program
Contacted doctor offices via telephone to explain benefits and enrollment process
Calling physician office to ensure doctor information is correct
operated keyboard to enter participant information into computer data base
Compared data entered with source documents and re-entered data in verification format onto screen to detect errors
Conducted searches regarding physicians and nurses, types of insurance granted and other projects as needed
Plymouth Tube Company September 2006-September 2007
Warrenville, Illinois
Receptionist
Answered inquiries and obtained information for general public
Made reservations for customers
Provided information regarding activities conducted
Delivered information regarding location of departments, offices and employees within the organization
Scheduled client meeting for executives
Updated file folders for sales representatives
Enter purchase order into database daily
Technical:
CMS (Case Management System)
AMA (American Medical Association)
JEFIS (Judicial Electronic Filing and Imaging System)
SAP (enter orders, look up invoices and shipping information)
CRM (phone system)
BCM (phone system)
REFERENCES:
1.Dave Jaeger, Aerotek Recruiter.
903 Commerce Dr,
Oak Brook, IL 60523
2.Katie Hoffman, Robert Half Legal, Recruiter
205 N Michigan Ave Suite 3301
Chicago, IL 60601
3.Michelle Rice, Shapiro and Kreisman, VP of Operations of Logs
2121 Waukegan Road, Suite 301
Bannockburn, IL 60015
4.Angie Mudd, Supervisor, Verizon Wireless
1701 E. Golf Rd
Rolling Meadows, Illinois 60008
Contact this candidate