Scrum Master Project Management
Resume:
Harish Thutupalli
******.**********@*****.***
LinkedIn https://www.linkedin.com/in/harishthutupalli
Summary:
A seasoned software professional having 12+ years of rich techno-functional experience in Information Technology (includes Banking and Financial Services, Healthcare, Data Security domains) with predominant expertise in Project Management, Scrum and Data Engineering.
Project Management/Engineering Manager: Managed technical projects focused on big data, business intelligence (gathering, storing, and analyzing data) and business analytics (predicting outcomes based on data). Lead teams, defined project objectives, managed budgets, and communicated with stakeholders to ensure successful project outcomes.
Technical Scrum Master: I have an Advanced-CSM® certification and experience in software development, business system analysis, and agile program management across various domains and technologies. My core competencies include facilitating scrum ceremonies, coaching teams on agile principles and practices, managing project delivery and quality, agile metrics, resolving impediments, and ensuring stakeholder satisfaction.
Data Engineering: Hands-on experience in designing, implementing & delivering scalable data driven projects. Experienced in Cloud-based data technologies, ETL processes and data warehousing. Hands on technical experience in SQL (Structured Query Language), Oracle PL/SQL (Procedural Language extension to Structured Query Language) i.e., (Packages, Procedures, Functions, Triggers, Tables, Views, Indexes, Synonyms), Database Performance Tuning, Data Migration, Integration from legacy systems. Working knowledge in Vertica, Postgres, Hive, Impala, AWS Glue, Snowflake databases.
Worked at different capacities such as a Technical Scrum Master/Project & Program Management, Delivery Lead, Technical Business System Analyst, Technical Lead, Senior Consultant and Techno-Functional Subject Matter Expert.
Ability to work with commitment, responsibility and handle demanding, high-pressure environments, whilst delivery of high quality, attention to details results. 3+ years of international work experience in Hong Kong & USA.
Certifications
Advanced Certified ScrumMaster, Certified ScrumMaster
Quality Management System
Oracle Cloud Infrastructure
Technical Skills & Functional Skills
SQL (Structured Query Language), Oracle SQL, Vertica, PostgreSQL, Hadoop Big Data (Hive, Impala), Snowflake, AWS Glue
Oracle PL/SQL, Python, PySpark, API Backend
Data Migration, Relational Database Management System
Internet Information Services, ITIL, ITSM/ServiceNow
Oracle SqlPlus, SQL Developer, SQL Loader, Visual Studio .Net, DBeaver, DbVisualizer, HUE, Jupyter Notebook
Microsoft Office, MS Visio, Jira, Jira dashboards, PLM, Confluence, Scrum/Kanban boards
Notepad ++, Textpad, Beyond Compare, Tortoise SVN, BitBucket, Gitlab, Geneos, Splunk, Graphana
Waterfall & Agile Methodologies [Scrum, Kanban, Scaled Agile/SAFe], Release Train Engineer <RTE>
IT Change Management
Oracle Flexcube Product (Flexcube Investor Services and Flexcube Universal Banking System)
HSBC Global Transfer Agency System
WebMD Digital Marketing Platform Business Intelligence BI Analytics
Carelon Opportunity Analysis
Fortanix Data Security Manager
Professional Experience:
ScrumMaster/Release Manager Bengaluru, India Jan’24 – Jun’24
Offshore (Fortanix Technologies India Pvt Limited),
Led a portfolio of Security technology projects and programs, overseeing all aspects from initiation to closure, ensuring alignment with organizational goals and objectives.
I was a part of the Data Security Manager, Clients - Integrations & Solutions scrum teams. I ran the scrum processes, release management and prepared Agile health metrics/custom dashboards.
Accomplishments
Successfully facilitated scrum ceremonies, coaching teams on agile principles, practices, managing project delivery and quality, resolving impediments, and ensuring stakeholder satisfaction.
ScrumMaster/Project Manager/Delivery Lead Hyderabad, India Sep’21 – Jan’24
Offshore (Carelon Global Solutions (formerly Legato Health Technologies),
I was a part of the Precision Insights Opportunity Analysis project. I played three roles there i.e., ScrumMaster, Delivery Lead/Project Manager, and Technical Business System Analyst. The Opportunity Analysis (OA) interactive tool is a quarterly population-level risk profile that allows Carelon Account Managers to identify and improve on achievable opportunities for better cost and quality outcomes.
As part of this role, I lead the team to work on the functional/technical requirements, analysis, design, implementation and testing of application modules and manage required CR enhancements for the application. Staffing as per project needs.
Run the scrum process <Sprint Planning, Daily Standups, Sprint Review, Sprint Retrospective> and prepare Agile health metrics. Monitor and track key performance indicators (KPIs) to help the team consistently deliver high-quality products and solutions within established timelines. Moved from Scrum to SAFe & I’ve played the roles of SM/RTE.
As a delivery lead, developed SQL scripts based on the Change Requirement & supported until go-live following all SDLC guardrails. Deployed ETL jobs to populating the Quarterly data for OA dashboard used for business reporting.
Use Case to User Story Conversion. Updates to Acceptance Criteria, Definition of Done.
Accomplishments
Successfully facilitated scrum ceremonies, coaching teams on agile principles and practices, managing project delivery and quality, resolving impediments, and ensuring stakeholder satisfaction. I also played a key role in people/project management, staffing, and release management. Solved complex challenges, streamlining experiences, and improving outcomes for the clients and the users.
Recognized by onsite and offshore counterparts on multiple occasions through awards and appreciations.
Technical Lead/Business Analyst/Product Owner Offshore (Value Labs, Hyderabad, India) Jan’21 – Sep’21
I was a part of the WebMD project as a Technical Business Analyst where we rebuilt the Data Analytics pipeline and reporting infrastructure for Business Intelligence team for faster system performance.
Worked on complex SQL queries, Materialized Views for troubleshooting & migrating the ETL process from Vertica to Postgres.
Prepared data dictionary, data lineage & data models for development concurrence.
Use Case to User Story Conversion. Updates to Acceptance Criteria, Definition of Done.
Accomplishments
Successfully captured minutes of meetings, gathered requirements, documented business discussions into Jira, Confluence, migrated the data from old system to new system using DBeaver tool, performance tuning of PostgreSQL queries for faster UI response and also demonstrated data models for easy understanding of the database architecture. Hands on experience in PostgreSQL, Vertica databases and limited exposure on Pentaho BI tools.
Recognized by onsite and offshore counterparts in a short span on multiple occasions.
Implementation Consultant HSBC (Onsite) (Hong Kong, Hyderabad (WFH), India) Oct’19 – Jan’21
I was a part of the HSBC Hong Kong implementation team which followed agile methodologies in onboarding new customer Bank Street Transfer Agency.
I was also part of the Java/J2EE upgrade project where we’ve upgraded the existing product from dot net to J2EE technology which included Data Migration activities via database linkage, SQL loader (ELT approach).
Preparation, execution and fine tuning of Migration scripts for the HSBC – GTAP Hong Kong, Taiwan and Luxemburg schemas.
Coordinated with Business users on the Migration activities and developed scripts for Data Transformation, Validation, Migration and Verification.
Involved in end-to-end data migration process starting with template preparation, data mapping analysis, data extraction, and special data cleanup activities. Prepare migration script, data extraction and loading. Involved in GO-Live activities.
Accomplishments
Recipient of prestigious “Ever Ready” award. I was recognized for the tireless dedication to shoulder more responsibilities for the team. Oracle acknowledged my wholehearted contribution towards taking up Production Support role across all jurisdictions of HSBC in a complex deployment model. It was also mentioned that I have managed to provide consistent and efficient support to the customer resulting in higher confidence on Oracle application and consultants.
Team Leader Offshore Support Consultant Nov’18 – Sep’19
(Oracle, Bengaluru, India, HSBC, Pune, India)
After successful stay at onsite for 3 years, I have guided a team of 2 from offshore Bengaluru/HSBC Pune locations.
Pass on the domain knowledge gained in Transfer Agency and continued to enrich myself on same.
Conduct 4 eye peer review.
Continued technical customer service through phone, email and ticketing channels followed by programme changes.
Production Support Consultant Onsite (HSBC, Hong Kong) Nov’15 – Oct’18
Provide onsite consultancy services for Oracle core banking solution “FLEXCUBE”, responsibilities include development around core banking solution
Frontline support, and client facing role across global business units, point of escalation for critical support issues, following ITIL framework. Incident, Problem and Change Management and monitoring on applications that supported on .Net
Resolve frontend application issues through Troubleshoot, Debug, Build, Release in Visual Studio .Net
Resolve backend application issues through Troubleshoot, Debug, Compile in Oracle PL/SQL developer
Handle many performance issues through Query Optimization techniques
Ensured to make business sustainable through providing continuous improvement on existing process, system and streamlining. Conduct deep functional analysis on business requirements.
Business Analysis Analyzed work to determine feasibility of IT solutions meeting business requirements and working with respective teams and stakeholders until final solution.
Project Management Analyzed business requirements, impact analysis, from initial build, to test and production delivery and support.
Adopted to the HSBC preferred practice of Dev Ops methodology where shorter development cycles, increased deployment frequency, and more dependable releases, in close alignment with business objectives is followed.
Evolved from monthly release cycles to DevOps release methodology of frequent testing and release
Supported issues raised in various environments such as Mock, OAT, PPT (Pre-Production) and Production environment by coordinating with IT and Ops through a common portal called JIRA.
Accomplishments
Gained excellent problem-solving skills and ensured to develop positive and professional working relationship with all team members within HSBC (IT Pod, Change Management and Delivery, Business support) and Oracle Financial Services Software. Received accolades a numerous number of times.
UAT/Production Support Consultant (Oracle, Bengaluru, India) Apr’15 – Oct’15
This period was to understand on how Oracle onsite team operates and carry forward the experience learnt from offshore development into onsite UAT support. After successful engagement in onsite UAT activities, I have served HSBC onsite production support from offshore Bengaluru location.
Gained solid domain knowledge in Transfer Agency. Reviewed business requirements and ensured they align with global standards. Represented business and communicated the user requirements with offshore Information Technology development department.
Accomplishments
Picked to support onsite activities after interview screening with the client i.e., HSBC Hong Kong.
Quickly adapted to the support model.
Offshore Development Consultant (Oracle, Bengaluru, India) Apr’13 – Mar’15
Code development Developed solutions for product enhancements and fixes following SDLC and Waterfall methodologies. Tools include Visual Basic, Oracle PL/SQL, SQL Plus, and JS.
Software development around core banking solutions. Screen development and enhancement of existing screens.
Implemented debugging feature to leverage existing solutions which delivers a more efficient process.
Various testing and debugging of code. Documentation across functional, program and design specifications.
Accomplishments
Developed high quality solutions based on the functional specifications.
Successfully performed several rounds of testing to identify and filter the bugs during development.
Trainee Consultant (Oracle, Bengaluru, India) Nov’12 – Mar’13
Trained in Software Development Life Cycle, RDBMS, Oracle SQL, Oracle PL/SQL, Flexcube Product.
Educational Background
Bachelor Of Technology from JNTU Hyderabad, May’12
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