Customer Service Rep
Resume:
Kimberly Ross
Houston, TX *****
********@*****.***
At the age of 18 I worked at Penn Cro a call center almost 2 years and love it. I enjoy working as a customer service rep also as a Bank of America debt collector after a few months I was moved to Unauthenticated for Greentree loan services where we either set up auto draft payments or took payments via over phone for their home loans, or transferring the customers to their Customer service Rep over their account. Also worked at Dollar General for 2 years and became a manager within me working 3 months. Got a better offer at Stripes Convenience store worked there almost 3 yrs transferred to the stripes here in Houston and moved on to my current job at PLS check cashier within 7 months then was promoted to shift manger and early 2023 got promoted to Assistant Store Manager. I'm really interested in some type of office/call center job or even to try something new to get more experiments.
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
PLS Financial Services-Houston, TX
August 2018 to Present
PLS Which stands for People-Locations-Services. Where I as a Cashier Cash checks, Wire Transfers
(Western Union). Issuing Money Orders, Bill Payments, Prepaid Cards, Gift cards exchange., We as a team provided Customers with convenient financial services to help them manage their day to day financial needs.
As a Assistant store manager I am responsible for monitoring each CSR making sure they are upselling our products,check cashing and verify their cash and each transaction over their limit, Submit daily paperwork and Check Returns in a timely manner, Calling all check Returns Payee and Maker for payment options, Prepare store for Visits, Training new employees, Interviewing new candidates. Cashier
Stripes Convenience Stores-Houston, TX
April 2016 to March 2018
I started here a week after I left DG as a cashier at the stripes in Bryan, Tx. Stocking, back stocking items, Checking in vendors (such as Coca-Cola, Pepsi, Mr Braids Bread, Bud Light etc) cleaning or organizing store. Attending to customers needs. Running cash registers Lead Key Holder (manager)
Dollar general-Bryan, TX
September 2014 to March 2016
Here l started off as a cashier. Shocking, organizing and keeping store clean. Running cash register assisting customer. By Jan2015 I was promoted to Key Leader, where I was opening or closing store. Money handling/
Cash register, Counting and/or
Dropping deposit at the bank. Training new employees. Receiving trucks delivery in and stocking product. Checking in vendors (such as Coca-Cola, Pepsi, Mr Braids Bread, Bud Light etc) Debone
Sanderson farms-Bryan, TX
November 2013 to January 2014
Chicken plant-Assembly line
I worked in debone dept where we cut bones off or out the breast. Cut the wings, legs or tenders Home Retention Specialist / Customer Service Rep
PennCro-Bryan, TX
January 2012 to November 2013
Responsibilities
Answering phones collecting on Bank of America mortgages assisting homeowners with making payments on mortgage or help with running financial, or loan modification until June of 2013 then became an customer service rep for Green Tree loan company taking payments or transfer to the account rep. Accomplishments
Working well with customers assisting homeowners with any issues they called in for. Such as taking payments, explaining their account, going through financials for loan modification. Great customer service, Listening skill, well with computers, clean work space, gathering customers information and input in system for assistance, Windows, Microsoft, Excel, Word PowerPoint. Education
High school diploma
James Earl Rudder High School - Bryan, TX
August 2008 to May 2011
Skills
• Customer Service (10+ years)
• Team Member
• Call Center (2 years)
• CSR
• Shift Supervisor (2 years)
• Shift Lead (2 years)
• Key Holder (2 years)
• Money Handling (5 years)
• Cash Handling (5 years)
• Customer Care (10+ years)
• Food Service
• Crew Member
• Fast Food (1 year)
• Sales Experience (5 years)
• Typing (10+ years)
• Computer literacy (10+ years)
• Management (7 years)
• Financial Services
• Microsoft Excel (5 years)
• Banking
• Interviewing (3 years)
• Upselling (5 years)
• Store Management Experience (3 years)
• Marketing
• Collections (5 years)
• Retail
• Customer Service (10+ years)
• Basic computer skills
• Microsoft word (10+ years)
• power point (6 years)
• Shipping & receiving
• Data entry
• Assistant Manager Experience
Certifications and Licenses
Driver's License
October 2020 to July 2029
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